To me, I see this strange contradiction in how stackoverflow is evolving. Joel Spolsky (one of the founders) gave a very interesting presentation[1] in 2009. The key takeaway I've always remembered from his comments was the idea of "anthropology". The science of trying to really understand human behavior and make the website amplify good communities. What I see 6 years later is a lot of " why is this question closed…
> On the other hand, are the majority of complaints distorted because they are mostly voiced by the Eternal September[2] crowd? Sometimes I wonder if I'm the sort of person who makes these places bad... but I do ask decent questions, and the only people who ever pay attention to them are the rep farmers hoping to cash in with a Google answer.
The Soup Nazi wanted to feed people and lost the opportunity to do so when he became obsessed with loiterers clogging the queue. Fictional exaggerations not withstanding, scaling is a hard problem to solve in many different systems - especially when some users/customers/tasks can easily require 100x the average processing time.