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The Open Plan Office and the Extrovert Ideal

mattblodgett.com

71–80 of 92 posts

Re: The Open Plan Office and the Extrovert Ideal

#71
Someone at Dropbox made a great suggestion to me the other day. What about having something like the Quiet Car? (http://www.amtrak.com/onboard-the-train-quiet-car)

Basically, you'd have a part of the office where you could take your laptop and go work in complete quiet. No conversations louder than a whisper, no music playing, no bringing food back to your desk. If you need to do any of those things, you go elsewhere.

Re: The Open Plan Office and the Extrovert Ideal

#72

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

Here's (part of) a solution: Let people work from home. I have to work in a loud, noisy, open plan office with barely enough room. At home, I have a nicely decorated, well set-up, spacious office with all the equipment I need, sitting unused. If you let people work from home, those that want to get can quiet, isolated environments in which to work. The people who still want to work in the office can do, and they now…

That really solves a lot of problems. Need quiet time -- work from home. Need collaboration -- go to the office.

It's what I generally end up doing.

Re: The Open Plan Office and the Extrovert Ideal

#73

Multiple comments are mentioning wearing headphones with loud music. But what about earplugs (the disposable foam type)? I’ve worn them during physical work (with loud machines) and, at least for me, they were very effective. I felt I had more energy and focus. Has someone tried them for office work?

Those aren't really designed for long term daily use, can lead to accumulation of wax and serious infections if used repeatedly and continually.

Also in my case they put too much pressure on the canal which eventually gets quite painful. When I was a mechanic it was more of a hassle but much better for my ears to wear proper ear muffs instead of disposable ear plugs.

Re: The Open Plan Office and the Extrovert Ideal

#74
post #38

Every time this debate pops up on HN, I find this quote from Bell Labs scientist Richard Hamming interesting to consider: I noticed the following facts about people who work with the door open or the door closed. I notice that if you have the door to your office closed, you get more work done today and tomorrow, and you are more productive than most. But 10 years later somehow you don't know quite know what problems…

Great quote-- The obvious solution here is default to keeping your door open, but having the freedom to close it for short periods of time as needed is invaluable.

The problem with open office plans IMHO is that freedom does not exist. (well, maybe it does in the form of WFH if that is allowed).

Re: The Open Plan Office and the Extrovert Ideal

#75
post #38

Every time this debate pops up on HN, I find this quote from Bell Labs scientist Richard Hamming interesting to consider: I noticed the following facts about people who work with the door open or the door closed. I notice that if you have the door to your office closed, you get more work done today and tomorrow, and you are more productive than most. But 10 years later somehow you don't know quite know what problems…

If you don't have an office door to close, then it doesn't matter which way you want to set it today.

Re: The Open Plan Office and the Extrovert Ideal

#76
You know what I really liked about my time at University? There was a wealth of options to suit your study style. Imagine your University only had open floor plan libraries, where the only place they gave you to study was a loud, visually distracting environment. Or, you could go the other way where the only place to go to study was the quiet floor of the library. Universities are great places to study because they cater to many different personal styles of study. Your goal is to learn and they provide different styles of learning environments in which to study. It baffles my mind that employers, most of whom, one would assume, went to University, then create a single style of work environment, and think their jobs done. Providing many different styles of office spaces for the many different types of people in your employ would seem to be a prudent decision. Allow your employees to find the style that works best for them instead of forcing a one size fits all solution.

Re: The Open Plan Office and the Extrovert Ideal

#77

Earlier quoted context omitted.

I have a really nice set of Sennheiser headphones. They don't have active noise canceling, but the physical insulation they provide is good enough to drown out most noise, even without any music playing. Though I rarely play music very loud (I'm a musician, and very protective of my hearing), I still find the headphones to be tiring to wear for hours at a time. I've found this to be true even when I'm not playing any…

Sennheisers tend to clamp down pretty hard. Especially the 280's and 380's. Maybe another brand would work better.

Thanks for the tip. I do have a big head (physically and metaphorically). Any particular brands you would recommend? I love the sound quality of the pair I have.

Re: The Open Plan Office and the Extrovert Ideal

#78

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

Ideas for some "softer" approaches:

1. Rearrange people to try to match similar "cultures" of interruption and speaking-at-desks. The first step is usually separating the salesfolk from engineering, but sometimes people in the same field have different styles.

2. The same way the company has mice and keyboards, offer headphones. Not necessarily noise-canceling or anything fancy, but decent ear-buds / over-ear stuff that can reduce the decibel level.

3. Create an IRC-channel-like mechanism for people to communicate. This supports different use-cases than e-mail or one-to-one IM communication, and is better suited for the "Weird, am I the only one having problems with server X?"-type questions.

Re: The Open Plan Office and the Extrovert Ideal

#79
post #22

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

Drapes? Are you being facetious? The main problem with open offices is noise, not line-of-sight; specifically, the noise of conversation, because we're always trying to make sense of it, which prevents any other kind of intellectual activity. I think I would prefer working in a sewing factory with the sound of machines, than in a semi-open office where I can hear people talking. (I have worked in factories for short…

> the main problem with open offices is noise, not line-of-sight; specifically, the noise of conversation

It's related, because we are visual creatures.

When you block line-of-sight, those people who would have otherwise conversed loudly across the shared area are more likely to take it to a breakout-room or to use quieter, digital means.

Re: The Open Plan Office and the Extrovert Ideal

#80
post #38

Every time this debate pops up on HN, I find this quote from Bell Labs scientist Richard Hamming interesting to consider: I noticed the following facts about people who work with the door open or the door closed. I notice that if you have the door to your office closed, you get more work done today and tomorrow, and you are more productive than most. But 10 years later somehow you don't know quite know what problems…

Still, I don't think Richard Hamming was arguing for removing doors altogether. If we are going to take his metaphor literally, then I say do it with moderation. Sometimes it's nice to have your door open for part of the day, but to close it when you really need to focus.

The problem is that in an open floor plan, a lot of people are stripped of the power to moderate themselves. This only benefits the person who would have never closed their door, not the person who decided they would keep it open for a while.

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