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The Open Plan Office and the Extrovert Ideal

mattblodgett.com

21–30 of 92 posts

Re: The Open Plan Office and the Extrovert Ideal

#21

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

>and cubicles I'm sure would be a living hell.

That's a rather bold assumption. I bet if you just asked employees, you'd get mixed responses. The best part about cubicle walls is that they're easy to put up and tear down. Why not let team leaders choose whether or not to have cubicles for their team (with team member input of course)?

Re: The Open Plan Office and the Extrovert Ideal

#22

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

Drapes? Are you being facetious?

The main problem with open offices is noise, not line-of-sight; specifically, the noise of conversation, because we're always trying to make sense of it, which prevents any other kind of intellectual activity.

I think I would prefer working in a sewing factory with the sound of machines, than in a semi-open office where I can hear people talking. (I have worked in factories for short periods of time when I was young, and mostly kind of enjoyed it; I have worked in many open offices for extended periods of time and have always hated it).

So, what about solutions?

Let people work from home (save $$ and save the planet at the same time!)

Buy office space in less expensive parts of town, or less expensive towns.

Re: The Open Plan Office and the Extrovert Ideal

#23
A basically excellent post. With one minor nitpick:

"A building filled with individual privates offices and no common areas would go all the way to the introvert end."

I've been there, and the reality is people in extroverted moods crowd into one office, or schedule endless meetings in a conference room, or just hang out together.

Also, its mood in addition to personality. I'm probably 90% introverted and 10% extroverted in feeling. I don't mind a quality meatspace discussion, just keep it to a reasonable fraction of my day, not all the time or when I'm trying to concentrate or when I'm trying to do actual productive work.

I'm a bit miffed at the author for missing the obvious on-call analogy that if open plan offices are so great, then every time I get an "emergency" call at home or jump on a conference call when I'm out of the office, then I should run to the nearest playground or daycare and sit in the center of the loudest most disruptive room. After all, that noise is supposed to make me productive. I can only imagine in horror one the result of those architects redesigning the study areas or labs back at uni.

When I'm doing my own work at home in an environment designed for me to be ideal, when I'm concentrating as hard as possible, it probably shocks some open office stockholm syndrome victims that my near perfect home conditions don't involve 25-50 televisions blasting reality TV at full volume, simultaneously, while I work.

And there's also the denigration factor, not mentioned in the article. You mere proles don't really think, so you don't need conditions to think. Us managers are paid to do all the thinking so we have offices. You proles belong in your sweatshop, you losers. Its a very intense, negative message. Architecture has meaning, and designing a daily kick in the nuts into your office is just inhumane. I'm sure its very funny for our superiors to watch us suffer a la Mr Burns style (oh how cute, they think we care about how badly we're treating them, ha ha as he strokes his villain cat). Mixed offices of management in offices and proles in the inhumane open area results in feelings similar to having "regular" and "colored" water fountains back in the old days. "We know is sucks, but it keeps you lower animals in place."

Its not just that open office advocates are wrong, its that they're so wrong that a thoughtful discussion will inevitably appear to be parody.

Re: The Open Plan Office and the Extrovert Ideal

#24

> Introversion—along with its cousins sensitivity, seriousness, and shyness—is now a second-class personality trait, somewhere between a disappointment and a pathology. Introverts living under the Extrovert Ideal are like women in a man’s world, discounted because of a trait that goes to the core of who they are. Extroversion is an enormously appealing personality style, but we’ve turned it into an oppressive standar…

The word "sweatshop" is improper, you're right about that. But is it really unfair to compare modern software factories to, well, factories?

Most factories today are very clean, and safe. But they're not organized to help foster original thought, which is what software (should be) made of.

Re: The Open Plan Office and the Extrovert Ideal

#25
post #7

Earlier quoted context omitted.

The practical solution is to spend more money . That means high-wall cubicles (6'-8') or private offices. Those have been the known solutions for forty years. I doubt other solutions exist. Yes, this will cost more. No, there isn't a shortcut.

The practical solution is to spend more money. This is immensely frustrating because it is clear the OP doesn't have the money. So how do you do this if you don't have money for anything but Lucite tables and chairs?

This is immensely frustrating because it is clear the OP doesn't have the money.

Many organizations pay headhunters tens of thousands of dollars for a hire. Each person costs $100K+ (often significantly more) fully loaded. Yet somehow the price of some tall cube walls is the issue? It's flawed math, people scrimping on the environment and then maximizing head count, getting less out of the latter by cheaping on the former.

Re: The Open Plan Office and the Extrovert Ideal

#26

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

I have the solution. It's simple, and humanity used it for a few hundred or thousand years. If you want to see it in action, visit the University of Michigan law library. One of the top schools in the country. "Be quiet." A huge building, full of people working, being quiet. For the people who need to talk, put them in their own office(s), open or otherwise, separate from the people who need to be quiet to work.

This is a cultural thing, though. Since childhood, we are taught that you are absolutely always quiet in a library.

Open office plans tell a very different story (with the OP underscores--collaboration), so I suspect it would be a long, difficult transition to move from a noisy, collaborative space to a quiet place.

Re: The Open Plan Office and the Extrovert Ideal

#27
post #17

Earlier quoted context omitted.

The practical solution is to spend more money. This is immensely frustrating because it is clear the OP doesn't have the money. So how do you do this if you don't have money for anything but Lucite tables and chairs?

You don't. You set up your open plan office, and you take what employees are left over after the ones who are skilled enough to have their choice of working environment. This is still quite a lot of very skilled employees. Leverage them as best you can to make enough money to give them offices.

Our solution is to keep everyone remote till we can build good spaces, however that is not possible for everyone. It seems ridiculous that people think there are only binary options here.

Re: The Open Plan Office and the Extrovert Ideal

#28
post #7

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

The practical solution is to spend more money . That means high-wall cubicles (6'-8') or private offices. Those have been the known solutions for forty years. I doubt other solutions exist. Yes, this will cost more. No, there isn't a shortcut.

And the corollary is probably that it was exactly because private offices and cubicle walls are expensive that somehow open office formats ends up being branded as a "cool" way to work.

Kind of like small apartments when advertised for rent or sale are never "small" they are "cozy".

Re: The Open Plan Office and the Extrovert Ideal

#29
post #23

A basically excellent post. With one minor nitpick: "A building filled with individual privates offices and no common areas would go all the way to the introvert end." I've been there, and the reality is people in extroverted moods crowd into one office, or schedule endless meetings in a conference room, or just hang out together. Also, its mood in addition to personality. I'm probably 90% introverted and 10% extrove…

"I'm probably 90% introverted and 10% extroverted in feeling."

IOW, you're a fairly normal introvert, then. Most introverts like people, enjoy conversations and parties, et cetera. But such activities take energy, so after a while you need some time alone to recharge. (If you're lucky, your SO is similar, so time spent with them also lets you recharge).

Extroverts are similar -- they can enjoy time spent alone, but it saps their energy, so after a while they have to go talk to somebody to recharge. That's why they're so annoying in a software development shop -- their job is "alone" with a computer, so every once in a while they need to interrupt somebody to play ping pong or have a conversation, et cetera.

Re: The Open Plan Office and the Extrovert Ideal

#30

As someone with the authority to make the necessary changes to our office environment, it frustrates me to read these kind of blog posts. I have read a couple dozen similar posts which merely complain about open offices, but offer absolutely nothing in the way of practical solutions. We don't have the opportunity or space to give everyone their own dedicated office, and cubicles I'm sure would be a living hell. I've…

"cubicles I'm sure would be a living hell"

What does this mean? Why would you think this? That's the practical solution you're looking for, this is really a solved problem.

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