[Update: Sat. morning: After discovering that Keating was taking detailed notes of her conversation with a YouTube representative, YouTube appears to be re-grouping to clarify their policies and figure out exactly what artists are being told. They have also not clearly explained why they are demanding a retraction from Digital Music News. More as it develops.] http://www.digitalmusicnews.com/permalink/2015/01/23/brea…
Addendum - what is key here is that Zoe's original post was balanced and rational and even-handed. Even if YouTube disputed the factual aspects of it then this was a really poor way to go about it and has merely confirmed the feeling that they are throwing their weight around with small artists. They could have turned things around by engaging in dialog and still got their point across. Someone at YouTube needs to go…
I'd say that someone just needs to be repeatedly hit in the head with a copy of Carnegie's "How to Win Friends and Influence People".
Seriously, every single PR flop I've seen discussed here (or anywhere else) was a result of failing to adhere to a single basic rule: don't be a douchebag. It's really that simple. Do we really need PR schools to teach people how to be decent human beings?