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Remember broken Nexus telephony? This is how Google treats it's customers

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Re: Remember broken Nexus telephony? This is how Google treats it's customers

#71

Post by magicalist »

aroch wrote: post #49
maxerickson wrote: post #33

Earlier quoted context omitted.

I didn't vote your comment, but the issue tracker for AOSP is not Google customer support. (Let's not bother discussing whether it should be or whether it makes sense to file customer support issues there in the face of lackluster support elsewhere, those are mostly opinion battles)

The only other option is the Google Product Support forums[1], which are mostly "staffed" by non-googler community moderators that offer no real support. Googlers who are on the forums do their best to ignore actual problem posts. Regarding this particular issue on AOSP issue tracker, it is a software bug in AOSP that kills voice calls. Filling an issue report would seem prudent. [1] https://productforums.google.com/…

Huh? If you bought it from Google, just ask the play store customer support. What other support would they mean by "contact customer support"?

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#72

Post by aroch »

magicalist wrote: post #71
aroch wrote: post #49

Earlier quoted context omitted.

The only other option is the Google Product Support forums[1], which are mostly "staffed" by non-googler community moderators that offer no real support. Googlers who are on the forums do their best to ignore actual problem posts. Regarding this particular issue on AOSP issue tracker, it is a software bug in AOSP that kills voice calls. Filling an issue report would seem prudent. [1] https://productforums.google.com/…

Huh? If you bought it from Google, just ask the play store customer support. What other support would they mean by "contact customer support"?

Play Store support can't do anything about software bugs, at most they'll offer to let you return the device.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#73

Post by cwyers »

cordite wrote: post #34
cwyers wrote: post #32

I wish Windows Phone was just like... 15% better in terms of app support. Existence as an Android user just seems more and more self-hating as time goes on, and it's clear that Google, the OEMs and the carriers are just not about to cooperate to make the user experience any better. (I know, I know, there's the iPhone, but I have a pathological hatred of iTunes for Windows, so that's not really an option.)

There is also the problem where companies like Google refuse to acknowledge platforms apart from theirs. The iOS apps are usually faulty, and Google DMCAs any third party apps that talk to their services on the windows platform.

I'm not sure there IS anyone like Google. Apple is all walled garden, but they don't offer all that many services that make sense outside of their platform anyway -- they don't offer anything like Maps or YouTube. (Well, I guess iTunes, but... Apple gonna Apple.) Amazon is outright weird about supporting non-Fire Android, but they've finally got Amazon Video available on other Android platforms, and stuff like Kindle readers are available for any platform imaginable. Amazon Video is also on the Xbox, Playstation, Wii and Wii U, Roku and all kinds of smart TV/I guess smart BluRay devices. With the weird exception of Xbox Video, Microsoft is pretty much falling all over themselves to be on every platform -- Xbox Music, Xbox Smartglass, Office, Outlook.com, OneNote... they're all on iOS and Android.

Google has a Google PLay app for Roku, at least. They offer some stuff on iOS, but not as much as they do on their own platform. But they're not on Xbox. They're not on Playstation. I can at least reason out why they don't want to be on Windows Phone or such, but... Google isn't competing with the Xbox and Playstation, and they're kidding themselves if they think they are. Why not a Playstation app for movies?

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#74

Post by misaelm »

lukasm wrote: post #61
debacle wrote: post #47

I feel like Android 5 is a step back, UI-wise. One of those "change for the sake of change" things. I don't see how a triangle, square, and circle are more user friendly than a back button, a home button, and a tab button. Chrome is also crashing constantly on 5.03 and the new keyboard is very very bright at night. Not a telephony issue, but I feel like 5.03 was a step back and I've actually contemplated downgrading…

The chrome is very annoying. Constant crash and New Tab takes a few seconds. But the most annoying is tabs are treated like apps. When I'm on tube and read Effective Go I need to scroll through all apps and tabs to go back to it.

Tabs being treated like apps is definitely annoying. However, you can fix that by going to the chrome settings and turning off the "Merge tabs and apps" switch.

Why "on" is the default setting is beyond me.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#75

Post by morganvachon »

baggachipz wrote: post #53
morganvachon wrote: post #38

Earlier quoted context omitted.

> If there was a newer Nexus that wasn't the size of an iPad, I'd upgrade; but there isn't. The Nexus 5 isn't that much bigger than the 4, and certainly isn't as big as the Nexus 6. It's also not nearly as expensive as the 6. Size comparison of the 5 and 4 (from the left, respectively): http://newlaunches.com/archives/google-nexus-5-competition-c...

Eh, I suppose you're right. But this entire thread has me pretty concerned, as the Nexus 5 is already "old" in Google's eyes.

If you must have Android, you should look at the Moto G. It's inexpensive, has a small (by today's standards) 4.5" screen, and is fairly powerful for the price. I'm not a Motorola fan in general, but I think they have a solid phone with this one.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#76

Post by chx »

aroch wrote: post #21
piquadrat wrote: post #10

More than the fact that tickets like this get closed, I find the way that they are closed infuriating. You would think that dozens of comments, many of them with lots of details, would merit a more extensive answer than a single > contact customer support. How about "Thanks for all your comments. Unfortunately, this is the wrong forum to report problems like this. Please contact the Nexus customer support and let the…

Google is "Nexus customer support", they just don't particularly care about doing that job. Google drops support for their own developer phones faster than Samsung and HTC do. E: To address the initial downvoters: why don't you explain yourselves. How is Google not responsible for supporting nexus devices? They're sold directly by Google, they're produced for Google, and they're heavily marketed by Google. Google pro…

There's no Lollipop for Nexus 7 (2013) LTE still...

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#77

Post by magicalist »

cwyers wrote: post #73
cordite wrote: post #34

Earlier quoted context omitted.

There is also the problem where companies like Google refuse to acknowledge platforms apart from theirs. The iOS apps are usually faulty, and Google DMCAs any third party apps that talk to their services on the windows platform.

I'm not sure there IS anyone like Google. Apple is all walled garden, but they don't offer all that many services that make sense outside of their platform anyway -- they don't offer anything like Maps or YouTube. (Well, I guess iTunes, but... Apple gonna Apple.) Amazon is outright weird about supporting non-Fire Android, but they've finally got Amazon Video available on other Android platforms, and stuff like Kindle…

> But they're not on Xbox. They're not on Playstation

There's a google-made youtube app on xboxes and playstations. I've never actually tried buying a play store video so not exactly sure if it works on the consoles themselves, but you can at least purchase them on a computer and then watch them on the playstation (Kotaku did this for The Interview, for instance[1])

[1] http://kotaku.com/sonys-the-interview-can-now-be-seen-on-xbo...

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#78

Post by morganvachon »

worklogin wrote: post #67
morganvachon wrote: post #30

Earlier quoted context omitted.

Well...the phone itself is over two years old now, which means it's about 18 months out of support if you're equating it with certain other vendors' devices; Nexus phones actually fare better than some other devices. That said, the fact that Google decided to push 5.0 to it is in itself amazing to me, Nexus status or not. I have a Nexus 4 that runs 5.0, and when I've switched to it from my Windows phone I've noticed…

>Well...the phone itself is over two years old now, which means it's about 18 months out of support That is a horrid mentality being permitted in the phone industry. My "2013" Moto G has a 1.2GHz quad core with a 300+ dpi screen. It's completely unacceptable to declare that device out of support as a consumer technology.

I'm right there with you. Sadly, the best support is found at Apple, but I've owned two iPhones and I just find them obtuse. They are certainly nice devices, I just don't care for iOS. So that leaves me with Windows Phone, which I love to use but Microsoft is all over the place in deciding how much support to offer; and Android, which I don't care to use daily, but the power of the OS can't be denied.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#79

Post by microtonal »

aroch wrote: post #49
maxerickson wrote: post #33

Earlier quoted context omitted.

I didn't vote your comment, but the issue tracker for AOSP is not Google customer support. (Let's not bother discussing whether it should be or whether it makes sense to file customer support issues there in the face of lackluster support elsewhere, those are mostly opinion battles)

The only other option is the Google Product Support forums[1], which are mostly "staffed" by non-googler community moderators that offer no real support. Googlers who are on the forums do their best to ignore actual problem posts. Regarding this particular issue on AOSP issue tracker, it is a software bug in AOSP that kills voice calls. Filling an issue report would seem prudent. [1] https://productforums.google.com/…

Regarding this particular issue on AOSP issue tracker, it is a software bug in AOSP that kills voice calls. Filling an issue report would seem prudent.

Yes, however, the bug report is very terse and the far majority of the comments do not add any useful data points. Only 'me too!'s and junk like

  IS GOOGLE TURNING INTO MICROSOFT??!!
If you follow the Android bug tracker you see that many issues are flooded with such comments of people who think that the issue tracker is a poll or some social network.

I can't blame them for closing such issues.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#80

Post by dice »

matthuggins wrote: post #65
dice wrote: post #41

Earlier quoted context omitted.

My wife has an N4 running 5.0.1 with no issues re calling, so if there is an issue for these users it's an isolated one and not a systemic problem with all N4s. Most of the Android phones on the page you linked are not Google phones. Whether or not they get updated is up to the manufacturers and carriers, not Google. You'll note that the Nexus phones have more update support in general. Whether providing major update…

Ahh, the ol' "works for me". Just because it works for your wife doesn't deem it as a non-problem, as seen by the hundreds of comments on a single bug report in the span of just a couple days.

I didn't say it's a non-problem. I said it's not a problem with all Nexus 4 devices.
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