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Remember broken Nexus telephony? This is how Google treats it's customers

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Re: Remember broken Nexus telephony? This is how Google treats it's customers

#41

Post by dice »

furyg3 wrote: post #23

Of course there are multiple rationales for choosing a platform, but support is certainly one of them. A while ago someone made a nice graph of how good Apple/Google are at maintaining OS support for their devices, it's pretty informative (although I'd like to see a new one). http://www.fidlee.com/android-support-vs-ios-support/ In this case the Nexus 4 is still officially supported by 5.0... but not being able to ca…

My wife has an N4 running 5.0.1 with no issues re calling, so if there is an issue for these users it's an isolated one and not a systemic problem with all N4s.

Most of the Android phones on the page you linked are not Google phones. Whether or not they get updated is up to the manufacturers and carriers, not Google. You'll note that the Nexus phones have more update support in general.

Whether providing major updates to a phone is a good thing is debatable. My wife hated getting the 5.0 update. She saw it as a major inconvience that changed how her phone worked for no good reason. She would prefer to have the phone work the same way for the entire time she owns it.

PS: 'Sup, fury?

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#42

Post by bla2 »

The difference between android and iOS and windows phone is that android has an open bug tracker, making issues like this a lot more visible. Maybe this issue doesn't affect many people, or google determined that it only happens for phones on a certain carrier and can't disclose that publicly. Sure, the bug could have been closed with a friendlier message, but an open bug tracker seems like a good thing to me

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#43

Post by showsover »

furyg3 wrote: post #23

Of course there are multiple rationales for choosing a platform, but support is certainly one of them. A while ago someone made a nice graph of how good Apple/Google are at maintaining OS support for their devices, it's pretty informative (although I'd like to see a new one). http://www.fidlee.com/android-support-vs-ios-support/ In this case the Nexus 4 is still officially supported by 5.0... but not being able to ca…

Do you happen to know of an updated version, or one with Windows Phone present?

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#44

Post by rasz_pl »

What other response did you expect from Google employee? Google doesnt hire low level customer support people, google hires top of the line, few hours in front of white board interview coders, people with multiple phd's and industry veterans. I bet they dont even have dedicated support staff, just 200K a year programmers assigned to bugtracker having to divide their time between actual work and asking 'have you tried turning it off and on again'. Its BENEATH those people to interact with rabble.

and here we have a result of this broken system.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#45

Post by Elhana »

pibefision wrote: post #8

I've the same model (Nexus 4) and can confirm this issue. Can't believe Google's response to this.

Same model and I don't have this issue. This might be a driver or hardware issue. Phone is manufactured by LG, so it is possible that Google can't really fix it.

One comment claims same problem happened in 4.2.2, 4.4.4 and 5.0 too, so it might be some changes in 5.0 just make it happen much more often (NuPlayer?)

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#46

Post by GVIrish »

dice wrote: post #41
furyg3 wrote: post #23

Of course there are multiple rationales for choosing a platform, but support is certainly one of them. A while ago someone made a nice graph of how good Apple/Google are at maintaining OS support for their devices, it's pretty informative (although I'd like to see a new one). http://www.fidlee.com/android-support-vs-ios-support/ In this case the Nexus 4 is still officially supported by 5.0... but not being able to ca…

My wife has an N4 running 5.0.1 with no issues re calling, so if there is an issue for these users it's an isolated one and not a systemic problem with all N4s. Most of the Android phones on the page you linked are not Google phones. Whether or not they get updated is up to the manufacturers and carriers, not Google. You'll note that the Nexus phones have more update support in general. Whether providing major update…

> My wife has an N4 running 5.0.1 with no issues re calling, so if there is an issue for these users it's an isolated one and not a systemic problem with all N4s.

That's a bit of a leap to declare that the issue is an isolated one because your wife is not having the problem. As it turns out, my wife had that exact problem with her Nexus 4 on 5.0.1.

How widespread is the problem? Who knows. From my perspective it seems like the 5.0 release has been a bit more problematic than previous major Android upgrades.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#47

Post by debacle »

I feel like Android 5 is a step back, UI-wise. One of those "change for the sake of change" things. I don't see how a triangle, square, and circle are more user friendly than a back button, a home button, and a tab button.

Chrome is also crashing constantly on 5.03 and the new keyboard is very very bright at night.

Not a telephony issue, but I feel like 5.03 was a step back and I've actually contemplated downgrading back to 4.* Is that an option for phone users, or does the carrier push the updates?

Edit: It seems like every time I make a comment that might be slightly anti-Google these days, it receives downvotes. That's concerning.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#48

Post by morganvachon »

aroch wrote: post #35
morganvachon wrote: post #30

Earlier quoted context omitted.

Well...the phone itself is over two years old now, which means it's about 18 months out of support if you're equating it with certain other vendors' devices; Nexus phones actually fare better than some other devices. That said, the fact that Google decided to push 5.0 to it is in itself amazing to me, Nexus status or not. I have a Nexus 4 that runs 5.0, and when I've switched to it from my Windows phone I've noticed…

The Lollipop release looks to be an EOL update with little to no love from Google. They haven't done a great QA job on it either since they broke core functionality (Dailer/voice calls, Wifi, location provider polling broken).

I agree, and I'll probably revert mine back to 4.4 as I said above, though I'll miss out on the better battery life. That's the clear advantage of a Nexus device: If Google does break something in a newer version, it's trivial to revert as they provide ROM images even after the device is out of support. The same can't be said for most of the other main vendors, who sometimes don't even make official ROM images available for restoring their devices.

Re: Remember broken Nexus telephony? This is how Google treats it's customers

#49

Post by aroch »

maxerickson wrote: post #33
aroch wrote: post #21

Earlier quoted context omitted.

Google is "Nexus customer support", they just don't particularly care about doing that job. Google drops support for their own developer phones faster than Samsung and HTC do. E: To address the initial downvoters: why don't you explain yourselves. How is Google not responsible for supporting nexus devices? They're sold directly by Google, they're produced for Google, and they're heavily marketed by Google. Google pro…

I didn't vote your comment, but the issue tracker for AOSP is not Google customer support. (Let's not bother discussing whether it should be or whether it makes sense to file customer support issues there in the face of lackluster support elsewhere, those are mostly opinion battles)

The only other option is the Google Product Support forums[1], which are mostly "staffed" by non-googler community moderators that offer no real support. Googlers who are on the forums do their best to ignore actual problem posts.

Regarding this particular issue on AOSP issue tracker, it is a software bug in AOSP that kills voice calls. Filling an issue report would seem prudent.

[1] https://productforums.google.com/forum/#!forum/nexus

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