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Dear Satya, Please fix your Microsoft Office 365 experience

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11–17 of 17 posts

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#12
post #8

"Also, as one software developer to another, I’d recommend having a Chief User Experience Officer and make sure your user experience is adequately tested across the entire purchase and usage lifecycle, instead of in silos." I fear that Microsoft, like most other large tech companies, has more User Experience designers, experts, and "officer"s than ever. They removed those things you struggled to find in order to make…

What can I say but it's a Dilbert World :)

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#13
post #2

Hmm, my experience did not match this at all. Office 365 has been a joy to use. Really, just go to office.live.com (directly linked from office.microsoft.com if you start there) & sign in... You are prompted to create or upload a document similar to Google docs.

Good UX is about making it difficult or impossible to do the wrong thing and easy to do the right thing. Organizations shouldn't make you have to know all their different sites to be successful. So If I had known to go to office.microsoft.com as opposed to thinking I could go to microsoft.com, then that would have avoided a lot of initial frustration on my part, but I didn't and I think I'm like a lot of people who d…

[deleted]

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#14
post #2

Hmm, my experience did not match this at all. Office 365 has been a joy to use. Really, just go to office.live.com (directly linked from office.microsoft.com if you start there) & sign in... You are prompted to create or upload a document similar to Google docs.

Good UX is about making it difficult or impossible to do the wrong thing and easy to do the right thing. Organizations shouldn't make you have to know all their different sites to be successful. So If I had known to go to office.microsoft.com as opposed to thinking I could go to microsoft.com, then that would have avoided a lot of initial frustration on my part, but I didn't and I think I'm like a lot of people who d…

[deleted]

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#15
Microsoft's online offerings have been a pain for me. I have numerous accounts under different email addresses and it takes for ever to get logged in to more than one at a time. Running one in chrome, another chrome incognito, another Firefox, another ie. Their "single sign on" is a ux disaster.

Edit: Offerings include Office 365 online, and different azure accounts, and an msdn account.

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#16
post #2

Hmm, my experience did not match this at all. Office 365 has been a joy to use. Really, just go to office.live.com (directly linked from office.microsoft.com if you start there) & sign in... You are prompted to create or upload a document similar to Google docs.

Good UX is about making it difficult or impossible to do the wrong thing and easy to do the right thing. Organizations shouldn't make you have to know all their different sites to be successful. So If I had known to go to office.microsoft.com as opposed to thinking I could go to microsoft.com, then that would have avoided a lot of initial frustration on my part, but I didn't and I think I'm like a lot of people who d…

I am confused, because the big Office link from the main site goes to the same place.

Either way it is clear that unlike say Google Docs, the online versions of the apps are viewed as more of extensions to the desktop 365 apps instead of a standalone product.

In addition, if you use OneDrive (like Google Drive) creating an office document or viewing one goes straight to Office online and skips all these steps altogether.

Re: Dear Satya, Please fix your Microsoft Office 365 experience

#17
post #15

Microsoft's online offerings have been a pain for me. I have numerous accounts under different email addresses and it takes for ever to get logged in to more than one at a time. Running one in chrome, another chrome incognito, another Firefox, another ie. Their "single sign on" is a ux disaster. Edit: Offerings include Office 365 online, and different azure accounts, and an msdn account.

Chrome supports multiple profiles that don't share cookies. Try that. Very useful for dealing with multiple accounts on a single service.
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