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Schwab password policies and two factor authentication

jeremytunnell.com

61–70 of 127 posts

Re: Schwab password policies and two factor authentication

#61
post #10

I did report this a while ago to Schwab both over the phone and on Twitter and I have been equally ignores. Thanks for writing a blog post about it. Edit: forgot to mention that the passwords are case insensitive!!!!!!

You are factually incorrect that the passwords are case insensitive.

Re: Schwab password policies and two factor authentication

#62
Having worked on some major financial web sites (globally), including password code, I can say a few things that may be relevant.

The thing is, you never get a sense of how bad legacy code can be at restricting options in reforming sanity until you have worked on such sites.

It took me about 5 months to restore sanity to one codebase with a bunch of problems regarding encryption and passwords. Fortunately security was a priority, and not just security checkboxes in PCI requirements but real security. But it wasn't cheap and it wasn't easy, and we ran into a lot of unpleasant surprises along the way.

Looking at this the chance is that you have tons of legacy code, and these fit together in not very nice ways. People are afraid to change things because of PCI requirements, security scan results, etc. And the cost of fixing things my be very high. In these cases, I can imagine a "don't rock the boat" mentality developing and a large part of security-critical code becoming effectively untouchable.

Re: Schwab password policies and two factor authentication

#63
> I've never, ever seen this "append stuff onto your password" approach being used.

Then he doesn't have an eBay or PayPal token, because they both do it. Or rather, it is an option to do it that way, in order to skip over the "submit, enter token, submit" workflow.

https://www.paypal.com/us/webapps/helpcenter/helphub/article...

Re: Schwab password policies and two factor authentication

#64
post #61
post #10

I did report this a while ago to Schwab both over the phone and on Twitter and I have been equally ignores. Thanks for writing a blog post about it. Edit: forgot to mention that the passwords are case insensitive!!!!!!

You are factually incorrect that the passwords are case insensitive.

Fair enough: Schwab's login mechanism ignores the case of the passwords.

Re: Schwab password policies and two factor authentication

#67
post #29

8 digits password... It sound like DES encryption stored directly in the database. (This is pure speculation of course) This alone is a huge red flag. Adding the fact that the 2 factor auth. is broken is not a good news.

How about the case insensitivity on the passwords? How does that fit with DES encryption, or any kind of encryption at all?

User friendliness. FB did something similar where they'd store several versions of your password. That way they could tell if you had caps lock on or other problems.

Re: Schwab password policies and two factor authentication

#68
post #61
post #10

I did report this a while ago to Schwab both over the phone and on Twitter and I have been equally ignores. Thanks for writing a blog post about it. Edit: forgot to mention that the passwords are case insensitive!!!!!!

You are factually incorrect that the passwords are case insensitive.

Verified, mine is case-insensitive. If phone-keypad-password-entry is a requirement, then that makes sense.

Re: Schwab password policies and two factor authentication

#69
Recently, on a Schwab competitors site, I couldn't recall my password -- which was required to have upper, lower, and punctuation.

Not being able to recall my password, I was able to reset it by supplying only my mother's maiden name and my date of birth.

Um.

Re: Schwab password policies and two factor authentication

#70

I, too, complained months ago about the poor password protection. I immediately had them send me a 2-factor FOB. While it isn't a great solution, it's one I would ask for asap.

Did you read the article?

While I see your implied point, DrJosiah, the above commenter did not say that the authenticator was without issue. Moreover, the blog post did not attempt to prove that the 2 factor auth did not work IF configured properly, but that the UI was incredibly misleading when activating the token.
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