Calling someone's employee a "random fuck-wit" is probably not a successful strategy to get expedited successful results from your customer. Amazon goes above and beyond for their customers. As a publisher or marketplace seller operating on their platform, they are your customer. Amazon's reseller support is entirely different, in my experience, from how they treat consumers -- a bit less polish because it is an inte…
If Amazon is so concerned about formatting, then it should make some better tools to help authors fix bad formatting, not just run what seems to be simplistic regex matches on a pile of words.