31–40 of 70 posts
"We continue to advise customers to NOT reset their device by removing the battery or letting their battery drain completely, as any personal content that currently resides on your device will be lost." This is the most shocking part of the article. Is the system really set up so that a failure on the server side causes data on the devices to be deleted? That strikes me as bad design. Yes, any sync system comes with…
Currently the rumor with the most weight is as follows: Microsoft was upgrading their SAN (Storage Area Network aka the thing that stores all your data) and had hired Hitachi to come in and do it for them. Typically in an upgrade like this, you are expected to make backups of your SAN before the upgrade happens. Microsoft failed to make these backups for some reason. We’re not sure if it was because of the amount of data that would be required, if they didn’t have time to do it, or if they simply forgot. Regardless of why, Microsoft should know better. So Hitachi worked on upgrading the SAN and something went wrong, resulting in it’s destruction. Currently the plan is to try to get the devices that still have personal data on them to sync back to the servers and at least keep the data that users have on their device saved.
http://www.hiptop3.com/archives/what-caused-the-sidekick-fai...
"We recognize the magnitude of this inconvenience." Inconvenience. Wow. Catastrophe seems to fit better.
This is incredible. In no way is it even remotely acceptable for them not to have backups.
It doesn't have to be the case of no backups. Many different things can happen... They could have a faulty backup design. They could have lost the backups. They could have a fault in their backup verification / checking procedure. They could miss some part of the data that wasn't crucial before, but after a couple of updates, they cannot restore contacts without it. Etc. There are many ways this could have happened -…
I suggest it's unreasonable.
As a cell phone user to my provider, my relationship and contract starts and ends there. Then, it gets complex. And yet, I expect it to work without fail. It seems like it infrastructures are credit default swap complex to the average consumer. This is a bad thing. I don't expect an people to should understand the OSI model. I fully expect we'll find a balance between people trusting others with their information (features/convenience) and having it mirrored/synched without disaster locally (nice to be home).
A plausible rumor is that the data loss stems from a botched SAN upgrade by Hitachi: Currently the rumor with the most weight is as follows: Microsoft was upgrading their SAN (Storage Area Network aka the thing that stores all your data) and had hired Hitachi to come in and do it for them. Typically in an upgrade like this, you are expected to make backups of your SAN before the upgrade happens. Microsoft failed to m…
The dangers of the cloud... Edit: Long live local copies!
I don't think this is really showcasing the dangers of the cloud, but rather the dangers of companies not knowing what the fuck they're doing.