Google Fiber Austin
fiber.google.com
Google Fiber Austin
1–10 of 157 posts
Re: Google Fiber Austin
#2How is Google Fiber's customer service? I have heard lots of complaints about support for their free products, and most US users know the typical (Comcast, Verizon) ISP has terrible service, but I haven't heard anything about Fiber itself. Does anybody have first hand experience?
Re: Google Fiber Austin
#3It is sad that silicon valley has been so slow to adopt google fiber
Re: Google Fiber Austin
#4How is Google Fiber's customer service? I have heard lots of complaints about support for their free products, and most US users know the typical (Comcast, Verizon) ISP has terrible service, but I haven't heard anything about Fiber itself. Does anybody have first hand experience?
I can tell you that support for the Nexus devices is good. I would expect support for this to be on par with that.
Re: Google Fiber Austin
#5It is sad that silicon valley has been so slow to adopt google fiber
It's not something an area "adopts" - Google initiates that discussion, as far as I know:
Re: Google Fiber Austin
#6I still think Google is at risk of forming a monopoly and are at risk of becoming Bell 2.0. Unfortunately due to the lack of quality ISP's, the first to offer residential fiber to the perimeter will rapidly absorb the market.
Re: Google Fiber Austin
#7It is sad that silicon valley has been so slow to adopt google fiber
says that "Santa Clara, Mountain View, Sunnyvale, and Palo Alto" are potentials
Re: Google Fiber Austin
#8How is Google Fiber's customer service? I have heard lots of complaints about support for their free products, and most US users know the typical (Comcast, Verizon) ISP has terrible service, but I haven't heard anything about Fiber itself. Does anybody have first hand experience?
I have Google Fiber in Kansas City, and I've been incredibly happy with customer service. Especially after dealing with Time Warner for a couple years, I was extremely surprised and pleased with Google's support. I've had a couple of minor issues, and each time I've called in the people I've talked to have always been friendly, knowledgeable (about their product but also technically), and helpful. They've sent a tech out twice and ditto for each tech - they both showed up on time, listened to what I had to say, and solved the issue. 10/10
Re: Google Fiber Austin
#9Yet another reason why I love living in Austin. Yay! ;)
Re: Google Fiber Austin
#10It is sad that silicon valley has been so slow to adopt google fiber
It is sad that with all the would-be entrepreneurs flocking to Silicon Valley and looking for startup ideas, they all shy away from 'hard' problems like disrupting the current ISP model.