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Amazon DNS error

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Re: Amazon DNS error

#33
AWS Status shows Cloudfront DNS issues, which is reflected in our page's assets not loading. Kinda makes me wish we were using something like https://github.com/etsy/cdncontrol/ but that's a fight for another day!

  Informational message: DNS Resolution      errors 

  http://status.aws.amazon.com

  Wed, 26 Nov 2014 17:00:39 PST
	   http://status.aws.amazon.com/#cloudfront_1417050039

  We are currently investigating increased error   rates for DNS queries for CloudFront distributions.  

Re: Amazon DNS error

#35

Earlier quoted context omitted.

We were first alerted to an issue by our monitoring at 4:20 Pacific, 40 minutes before AWS updated their status page. It's infuriating that AWS doesn't communicate more promptly and transparently when an issues like this occurs.

Is it any different if you shell out the big bucks for support?

We have business-level support through AWS activate, and it's not any different really - we could submit a ticket and get a phone call back within a 1 hour guarantee, but I'm not sure that would get you much more information or faster resolution for an issue like this. The really big customers presumably have contacts within the AWS team who give them extra information in cases like this.

Re: Amazon DNS error

#37
post #19

Is there a RoR Gem / configuration that will serve assets locally if an external asset host name doesn't resolve or times out?

Not a gem, but from jQuery days:

window.jQuery || document.write("\x3C/script>")

Re: Amazon DNS error

#39

Half the internet is down, Amazon.com is flapping, the AWS website doesn't have any assets, and status.aws has a Green checkmark with a little (i), 40 minutes after the problems start?! I love AWS but they really need to improve their procedures for communicating during outages. If your parent companies' billion dollar site can be affected in any way on the night before black friday, and even your own site is down, a…

Hey, if you're able to load status.aws.amazon.com then clearly it's working!

Re: Amazon DNS error

#40

Half the internet is down, Amazon.com is flapping, the AWS website doesn't have any assets, and status.aws has a Green checkmark with a little (i), 40 minutes after the problems start?! I love AWS but they really need to improve their procedures for communicating during outages. If your parent companies' billion dollar site can be affected in any way on the night before black friday, and even your own site is down, a…

Hey, if you're able to load status.aws.amazon.com then clearly it's working!

It's just as well they don't use CF for anything critical on the status site...
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