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IE Web Development Support Moving to Stack Overflow

social.msdn.microsoft.com

11–20 of 210 posts

Re: IE Web Development Support Moving to Stack Overflow

#11
post #4

I guess you have to go where the people are, but man, I wouldn't want to outsource the knowledge base/forums for a major product to a different company. Seems like a valuable asset to give up.

Answering support messages can be a very time-consuming activity, so I would guess the advantages of essentially "outsourcing" their support (where help came come from both their employees and outside developers) is higher than any disadvantages of owning the knowledge base of this material.

Re: IE Web Development Support Moving to Stack Overflow

#12
post #6

Earlier quoted context omitted.

All the data is creative commons and Stack Overflow makes complete data dumps available: https://archive.org/details/stackexchange So the trade off (going where the users are vs. the assets) doesn't seem that bad.

Its only 25GB!? I could have this all in Elasticsearch locally!

25GB of (I'm guessing) LZMA compressed text. That'll expand to a bit bigger than 25GB.

Re: IE Web Development Support Moving to Stack Overflow

#13
post #7
post #2

Microsoft making a lot of moves that are starting surprise the tech community. it will take some time to convert the generation that grew up with the old closed microsoft, but slowly I believe they will have converts.

I think Stack Overflow has been getting worse and worse in recent years. Their community is outright hostile to active discussion. Only directly answerable questions are tolerated. Microsoft is (as always) a few years late to the party.

I find the different websites they have very confusing. I would use it a lot more if it was a more integrated experience.

Re: IE Web Development Support Moving to Stack Overflow

#14
post #6

Earlier quoted context omitted.

All the data is creative commons and Stack Overflow makes complete data dumps available: https://archive.org/details/stackexchange So the trade off (going where the users are vs. the assets) doesn't seem that bad.

Its only 25GB!? I could have this all in Elasticsearch locally!

For now.... Just wait until you uncompress it!

Re: IE Web Development Support Moving to Stack Overflow

#15
post #6

Earlier quoted context omitted.

All the data is creative commons and Stack Overflow makes complete data dumps available: https://archive.org/details/stackexchange So the trade off (going where the users are vs. the assets) doesn't seem that bad.

Its only 25GB!? I could have this all in Elasticsearch locally!

Deduplication. They zeroed out all the "your question is not relevant because we say so" answers.

Re: IE Web Development Support Moving to Stack Overflow

#16
post #7
post #2

Microsoft making a lot of moves that are starting surprise the tech community. it will take some time to convert the generation that grew up with the old closed microsoft, but slowly I believe they will have converts.

I think Stack Overflow has been getting worse and worse in recent years. Their community is outright hostile to active discussion. Only directly answerable questions are tolerated. Microsoft is (as always) a few years late to the party.

TBH i didn't know it was for active discussion. It's been purely Q&A in my experience, and I'm OK with that. I think other places, like here, or reddit, better facilitate more freeform discussion.

Although I do agree I've noticed a change in community tone and tolerance that i don't like either; I think that's just the nature of it though, of any community. I don't know that it HAS to be that way, but that seems to be the default behavior.

Re: IE Web Development Support Moving to Stack Overflow

#17
post #6
post #4

I guess you have to go where the people are, but man, I wouldn't want to outsource the knowledge base/forums for a major product to a different company. Seems like a valuable asset to give up.

All the data is creative commons and Stack Overflow makes complete data dumps available: https://archive.org/details/stackexchange So the trade off (going where the users are vs. the assets) doesn't seem that bad.

Sure, but it's all anonymized, and not current (at least 8 weeks old). Is customer service a core functionality? Maybe not for some of the software for which support is being moved to SO. SO is a for profit company which took venture capital, so it's not like this is an open source project that MS can influence or co-opt if they need to.

Note that I've never been in charge of a large product like this, so take my opinion with a grain of salt.

Re: IE Web Development Support Moving to Stack Overflow

#18
post #13
post #7

Earlier quoted context omitted.

I think Stack Overflow has been getting worse and worse in recent years. Their community is outright hostile to active discussion. Only directly answerable questions are tolerated. Microsoft is (as always) a few years late to the party.

I find the different websites they have very confusing. I would use it a lot more if it was a more integrated experience.

I don't think you would. The split between topics allows sites to cultivate communities with strong domain knowledge. In fact, the whole process that sites go through to be created[1] relies on finding such a group to kick the site off. Many sites fail this process, becoming wastelands. Some are eventually shuttered. Those that make it to 'graduation' do so only because they have a community that helps create the content in the first place.

If the sites were merged, this sense of community and ownership would be lost. This is why each site is separate, with a style somewhat picked/influenced by the site's community, with ads chosen by the community, and rules drawn up by the community. Stack Exchange is the sum of many small (and a few big) communities, not one big one.

[1]: https://area51.stackexchange.com/faq

Re: IE Web Development Support Moving to Stack Overflow

#19
MSDN Social is probably the worst web I've ever used, honestly... The layout is confusing at best.

The answer is attached to the bottom (full length, no see more or anything) of the question and is then repeated again. Threaded comments are also very poorly formatted, and they hit a limit pretty soon from what I've seen.

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