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- Small business hardware solutions like Avaya Partner ACS?
- Enterprisey hardware/software combos like Cisco CallManager?
- Hosted VOIP vs. in-house hardware?
What are your likes, dislikes, pros, cons, etc.?
What would you recommend to a company of about 10-15 employees that has low call volume (about 60-70 calls/day).
Thanks for any suggestions and ideas.
Pros: Easy setup: allocate extensions, routing, voice mail boxes, etc. Cost effective, in other words, cheap!
Cons: None that have caught my attention so far. We needed something quick that would work and give us a more professional identity when we received calls and this has worked for us.
Onebox. Happy with it. Flailed for awhile with Asterix.
1) Skype for business isn't. They have less-than-zero customer service. One example: http://bit.ly/4fYnwz. They don't have any support option apart from their forums. And Google Voice is limited to windows PCs. No OS X, Linux, mobile or hardware options.
2) Expensive
3) Damned expensive
4) Hosted VOIP has won for us. We use voipfone.co.uk and I can't say enough good things about them or their services. They have every feature imaginable - including things like voice-mail-to-email and 'Press 1 for Sales'. They use SIP protocols so your hardware and software choices are hardly limited. They use astericks so you can get free trunking to other businesses/locations using astericks. Hosting your own astericks server would be very good too, but I suspect for the scale you're considering, voipfone.co.uk or something similar in your part of the world is the cost-effective way forward.
good luck!
Terrible. Big mistake. Low quality. Bad enough that explaining why would be traumatic enough that I won't do it. I'd still be grinding my teeth hours later.
This is what we like at Seliger + Associates (see www.seliger.com ). It's a) not overly expensive and b) incredibly reliable. I went through the phone process this summer and came out with Avaya because a) we'd already used it and b) it's really, really reliable.
At some point I'm going to write a publish a blog post on the subject. Drop me a line at seligerj (at) gmail (dot) com if you'd like a link to it.