Agree. I've got same feeling lately after I run in few issues, which required me to call Apple on each of it, because there was no solution anywhere on internet.
I felt, that Apple does not think anymore about use cases. For example, year ago I gave my old iPad to my daughter, so I had to create her apple id. She is under 13, so there was no way to create this id with her real birthday. Apple support told me to use mine- so I did. This year, they came up with kids apple id for Family sharing, but they didn't came up with the way to convert any existing ids to child ids. Nor they willing to find a solution.
Talking about family sharing - it just didn't work. How would you know, that enabling and then disabling allow user to approve purchases option will resolve my issue?
There are many issues. I hope, Apple will slow down and will come up with "Snow Leopard" for iOS. Snow Leopard was great release: no new features, but a lot of bug fixing. I want that in iOS. Please, Apple!