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If SaaS Products Sell Themselves, Why Do We Need Sales?

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Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#11
post #6

This is a decent article on enterprise/SaaS sales, but no knowledgeable person has ever claimed that a SaaS product can reach its customers without sales.

and yet I find that is a commonly held misconception, and that there are many founders who think of sales as a four letter word.

Just more evidence that says they aren't knowledgeable: they cannot correctly identify the number of letters in "sales".

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#12
post #10
post #5

A corollary is that your SaaS product needs to be priced in a way that enables sales (typically >$5K ACV).

Could you be more explicit please? I have no idea what's ACV.

Annual Contract Value.

The lower your price, the more your product and sales process needs to be self-service, because you can't afford to send a salesperson out for a $1000/yr contract (airfare + hotel + rental car + their time, annnd you're over any possible return, even before including R&D and support costs)

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#13
post #10
post #5

A corollary is that your SaaS product needs to be priced in a way that enables sales (typically >$5K ACV).

Could you be more explicit please? I have no idea what's ACV.

I believe he means annual contract value.

http://saasaddict.walkme.com/getting-your-saas-acv-annual-co...

http://www.forentrepreneurs.com/saas-metrics-2-definitions/

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#14
There are billions of individuals and millions of small businesses that can be reached without a sales team. If you don't want to do sales, then don't target enterprise customers. I make my living with SaaS products, and have never made a cold call or sent an unsolicited mail about it.

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#15

This is a decent article on enterprise/SaaS sales, but no knowledgeable person has ever claimed that a SaaS product can reach its customers without sales.

Definitely sounds like a straw man. What on earth would the business model (SaaS vs anything else) have to do with the product selling itself?

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#16

There are billions of individuals and millions of small businesses that can be reached without a sales team. If you don't want to do sales, then don't target enterprise customers. I make my living with SaaS products, and have never made a cold call or sent an unsolicited mail about it.

Out of interest then, how do people hear about your SaaS? Word of mouth and Google searches only?

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#17

There are billions of individuals and millions of small businesses that can be reached without a sales team. If you don't want to do sales, then don't target enterprise customers. I make my living with SaaS products, and have never made a cold call or sent an unsolicited mail about it.

Out of interest then, how do people hear about your SaaS? Word of mouth and Google searches only?

I run a low-budget (<$1000/mo) PPC and retargeting ad campaign which is where most of the first customers came from. Today, at least 80% of new signups are either referrals (word-of-mouth, or articles/blogs/tweets written by current and past customers) or from organic search. The #1 keyword in my paid PPC campaign is just the brand name.

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#19
post #5

A corollary is that your SaaS product needs to be priced in a way that enables sales (typically >$5K ACV).

Not only to enable sales, but to also show the business problem you are fixing is important. I've been in enterprise deals where if the price tag is too low, the executive doesn't think it's important enough for him/her to fix. It can sound crazy, but once you've tried to fix big problems at that level it makes some sense.

Re: If SaaS Products Sell Themselves, Why Do We Need Sales?

#20

Earlier quoted context omitted.

Out of interest then, how do people hear about your SaaS? Word of mouth and Google searches only?

I run a low-budget (<$1000/mo) PPC and retargeting ad campaign which is where most of the first customers came from. Today, at least 80% of new signups are either referrals (word-of-mouth, or articles/blogs/tweets written by current and past customers) or from organic search. The #1 keyword in my paid PPC campaign is just the brand name.

It helps that the product is really great, too.
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