31–40 of 68 posts
Very cool idea! I am not comfortable giving my phone number to anything that is not a non-corporate person, though. I can't see how you would need to have my phone number, so I'm ambiguous on how it would improve my experience. Everything you'd want to do with SMS could be done with push notifications, and it would be both faster, cheaper, and with higher fidelity.
Here's my take. I grew up in my parent's brick-and-mortar retail business: a four-store bicycle shop that's one of the largest and busiest in the nation. We were an early pioneer on the Internet, one of the very first to sell bicycle parts online back in 1995. These days, they don't do much e-commerce but brick-and-mortar business has grown a lot and the management is still tech-savvy. Here are the problems that I se…
answering the phone That's what this is.
Earlier quoted context omitted.
answering the phone That's what this is.
Not according to the video demo on their landing page right now.
Nice presentation and solid idea. Initially I don't see the advantage over just directly calling the business. Traditional land line phones are loud, and are quickly answered. A messaging app can easily be silenced. If the user wasn't exactly sure what he/she needed I think speaking to someone is much more efficient than describing via a message.
We use LiveChat[0], which even looks like that. People go to the site, open live chat, ask questions and get real answers immediately. [0] http://www.livechatinc.com/
99% of retail businesses don't have live chat.
100% of retail business don't have this this either.
Here's my take. I grew up in my parent's brick-and-mortar retail business: a four-store bicycle shop that's one of the largest and busiest in the nation. We were an early pioneer on the Internet, one of the very first to sell bicycle parts online back in 1995. These days, they don't do much e-commerce but brick-and-mortar business has grown a lot and the management is still tech-savvy. Here are the problems that I se…
Earlier quoted context omitted.
Not according to the video demo on their landing page right now.
The video demo is fine. Text is phone these days and answering a text is exactly the same as answering a phone call asking for more info. A 20 yo retail associate at American Apparel will take to this and figure this out in an hour.
Earlier quoted context omitted.
Not according to the video demo on their landing page right now.
The video demo is fine. Text is phone these days and answering a text is exactly the same as answering a phone call asking for more info. A 20 yo retail associate at American Apparel will take to this and figure this out in an hour.
Earlier quoted context omitted.
The video demo is fine. Text is phone these days and answering a text is exactly the same as answering a phone call asking for more info. A 20 yo retail associate at American Apparel will take to this and figure this out in an hour.
I understand where you're going with this now. Employees tap out responses on their smartphones. Put yourself in the shoes of a customer now: you walk in and see an employee looking down at their phone and tapping away. Most people won't assume that they're conversing with a customer. The phone conversation doesn't have the same "hey, I'm busy with another customer right now" effect that an audible phone or in-person…
Can't see how they wouldn't use this in the same way.