Too funny.. "your doing an incredibly good job of making your company seem worse".
I have been through this with Comcast.
Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
291–300 of 356 posts
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#292Earlier quoted context omitted.
Ah, the famous "Only doing its job" excuse. Yes, their job is shitty, but when your job is to bully people (by phone or otherwise), don't expect rainbows and unicorns.
I don't know how the situation for jobs in the US is but in Italy, where I had my experience, the people that do this job don't do it because it's their dream job but because they have bills to pay and finding "something better" is not always easy.
But this is hacker news, where homeless people just need to learn how to write apps and bootstrap themselves out of abject poverty.
Part of accepting capitalism to such an extent as HN is a brutal lack of empathy.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#293Earlier quoted context omitted.
You have virtually NO consumer protection with a debit card. Once the money is gone, it is gone. This is why merchant acquirers charge a flat rate of a few pence for debit card transactions, and an extortionate percentage for credit card transactions - chargeback risk. Cannae do with a debit card without bumping into Dante and his buddy in their digs first.
> a few pence Is that the case in England? In the States, there are many debit card protections, they're just not as extensive as credit card protections.
There are some protections in the UK for debit card use, but less than for credit card. Credit Card use has more legal protections because it is an instrument of debt, and the CC provider is legally a party to the debt, which comes with a whole bunch of responsibilities. Debit cards are protected by some legal stuff and the banking code.
In this case debt is good :)
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#294There's only one easy way to cancel service with a company like Comcast. You have to lie and tell them you're moving to a city that they don't serve. They don't transfer you to customer retention and you'll be off the phone in a few minutes.
I just hang up and call again. You'll eventually get someone who doesn't care and will just disconnect you. I once had a Comcast agent claim that he needed my father's death certificate to cancel my service! (No it was not under his name, it was always under my name.)
I once had a Comcast agent claim that he needed my father's death certificate to cancel my service!
Wtf, really? That is simply unconscionable. Are these even people on the end of the line? What kind of worthless piece of shit asks someone for their father's death certificate to cancel a cable service?
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#295I'm in the Bay Area. I recently switched from a Comcast business circuit down to a residential circuit. The Comcast Loyalty Rep was fierce. Insisting I owed them 60 days notice, even though I was in a month to month contract. Told me he had to have me sign paperwork to cancel that was going to take up to a week to e-mail to me. I put up a fight, insisted on a supervisor, whom conveniently was in a Chicago office for…
One way to guarantee a reason to get a supervisor is to state "Because of the security nature of this call I am unable to reveal that information."
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#296Earlier quoted context omitted.
cc stands for "carbon copy", which was a mechanism for hard copy letters.
I thought the point of "cc" on an email was to prove you've sent something to someone. How can you achieve the same with a letter? I can obviously just write the same letter twice and send it to two different places, but neither will know the other was also sent the same thing.
No but it was practice to put CC: Name at the bottom of the letter
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#297Earlier quoted context omitted.
I have canceled many internet service accounts (while working with customers) from both Comcast and AT&T. While infuriating, this is not representative of the vast majority of my experiences. Reason being, this is not how retention reps are trained. This guy was clearly on a personal mission. I would be surprised if he still works for Comcast. Here's a really simple guide to getting past customer retention: 1) Be cou…
In all other cases, the process consisted of answering two or three questions, then I was on to cancellation. It's not my job to play along with their script and help them raise revenue. It's their job to cancel service, no questions asked.
I certainly agree. I'm only offering practical advice for those who wish to call, however. If you'd rather write a letter, then absolutely do so.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#298I called and cancelled my service with them this morning. The Comcast rep started to ask why, but I simply said I want to cancel my service. She said, "OK, we are sad to see you go, I'll begin work on doing the disconnection now..."
It was pretty painless. I guess it all depends on who you get on the other side of the phone.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#299Earlier quoted context omitted.
Under twenty minutes is short? Seems like this blogger got it taken care of in 8:14, and that was still frustratingly long for all of us to listen to.
He states that he started to record after ten minutes, so he only succeeded after ~18 minutes.
Yeah, I was mostly joking about that, because bragging that it took 20 minutes is silly. I noticed it said he didn't begin recording until 10 minutes in, but the 8:14 was funnier ;)
Besides, the ~18 minutes is still faster than the parent poster's claim.
Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues
#300Earlier quoted context omitted.
Don't forget to include a few particulars: * Who you are * Where you are receiving service * Your account number * What date this cancellation is effective on
That's right. Keep it very short and sweet, and include the information they need to process your request. "Dude, cancel me" probably isn't going to work so think it through and refer to the contract. Everything you need to cancel is in there. If you have any equipment to return add that too, and tell them you will be returning it to the store (you might even mail it if it's just a card). A properly written letter is…
> Been there, done that, and won.
That would be an interesting write-up to read about.