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There's only one easy way to cancel service with a company like Comcast. You have to lie and tell them you're moving to a city that they don't serve. They don't transfer you to customer retention and you'll be off the phone in a few minutes.
This is a privacy matter.
The operator acting is barely legal.
Its a corrupt market. Their job is to lie to you, your job has to be to lie right back. "I'm moving to (insert name of city owned by competitor)"
I usually use some variation on "I'm moving in with my girlfriend, and she already has "
There's only one easy way to cancel service with a company like Comcast. You have to lie and tell them you're moving to a city that they don't serve. They don't transfer you to customer retention and you'll be off the phone in a few minutes.
I usually cover all bases by claiming I'm emigrating and leaving the country - only way to be sure :)
I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue. If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback a…
Yeah, of course this guy didn't have to put up with a phone call like this. Comcast has bad service, but I highly doubt this is the norm. He could have hung up and called again, no problem. But he stayed on the phone because after ten minutes, he was already drooling thinking about sending this recording to his buddies at Techcrunch. So yeah, maybe he's a bit needlessly overdramatic about this, but personally I'm tha…
If you have the sense to know you are being strung along, become the questioner and outflank the rep every time.
Them: "I'm just trying to understand..." You: "I find Comcast's customer service to be poor. Let's see if you can help with that. Can you tell me if you are empowered to quickly cancel my service without probing any further?" Them: doesn't matter if they do anything but answer your question You if "yes": "Let's cancel and ask no more questions then." You if anything else: "I need to talk to someone who is able to execute my request. I'd like to talk to your supervisor."
You will be put on hold and forced to wait.
You do not ratchet down the intensity of your demands unless you know that your request is in motion. You mostly continue to treat the call as being with one entity (it is). If the next person makes any inquiries/reasons, etc.
You: "I am not answering any further questions. I am cancelling the service. Are YOU empowered to execute this process without further probing?"
Leave them only with yes/no answers directly related to them executing the action you want. Any words you provide other than repetition of the action or requests to escalate will be used against you.
If not, keep asking for supervisors. Poor level 1 is just doing their soul-crushing job. Every middle manager is desperately trying to not do that any more.
Until they have so many people trying to jump over level 1 will you ever need to waste time in level 2. I've only once had to go to level 3.
Does Comcast hire from the list of people with restraining orders on them? Sounds like some guy trying to not get dumped.
There's only one easy way to cancel service with a company like Comcast. You have to lie and tell them you're moving to a city that they don't serve. They don't transfer you to customer retention and you'll be off the phone in a few minutes.
I tried to do this once in Berlin to cancel a gym membership outside of the contractual limits. They required showing an official 'de-registration' from the city of Berlin. I was moving within the city at the time, so instead of telling the city I was moving, I instead told the city I was leaving and then a few weeks later reregistered with my new address.
Unfortunately I wasn't aware that this would reset the amount of uninterrupted time spent in Germany which is needed for getting a permanent residency. D'oh!
I'm amazed at how calm he remains during this. I would've called the guy - regardless of whether he's "just doing his job" - every name under the sun and probably threatened to pay him a visit in person... That said, I guess if I were recording it to share on the Internet later, I might've been able to control myself slightly more than usual.
Yeah, this is actually amazing. I don't think I would have lasted more than 2 minutes answering the same question over and over again.
Which is, of course, his right. And maybe it would turn out that the rep would refuse to recognize his answer. And there is some social value in there occasionally being a crank who refuses to play by the rules just to expose them for the silliness there is.
But realize he wasn't trying to get through this call easily. He was trying to make a point.
I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue. If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback a…
what difference does it make if the remote party accepts this cancellation? The continuation of provided service, followed by a bill in the mail. make sure to get a recording (if legal in your jurisdiction) And how exactly do you prove that it is a recording of a conversation with Comcast if their lawyers decide to dispute it?