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Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

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Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

#21

Post by bitJericho »

chatmasta wrote: post #11
gst wrote: post #6

I've heard multiple times now that it's hard to cancel contracts at various providers, but I don't really see how this is an issue. If the official way (according to the contract) to cancel a contract is a phone call, what difference does it make if the remote party accepts this cancellation? Just state that you are cancelling the contract, make sure to get a recording (if legal in your jurisdiction) and chargeback a…

Yeah, of course this guy didn't have to put up with a phone call like this. Comcast has bad service, but I highly doubt this is the norm. He could have hung up and called again, no problem. But he stayed on the phone because after ten minutes, he was already drooling thinking about sending this recording to his buddies at Techcrunch. So yeah, maybe he's a bit needlessly overdramatic about this, but personally I'm tha…

Not buddies, his employees.

Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

#22

Post by teekert »

Here in the Netherlands the situation got significantly better after a famous comedian (Youp van 't Hek) went completely public with the misery that ensued after calling t-mobile to get a problem fixed with his sons iPhone. (http://www.nrcnext.nl/blog/2010/10/25/youp-vant-hek-brengt-t...)

T-mobile found themselves suddenly completely on the defensive in various TV-shows. They apologized profusely. It was very funny, things really got better.

Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

#24

Post by wil421 »

I've cancelled Comcast a few times before when ATT had a better deal and it was never this bad. They usually try to give me a better deal but sorry I've made my decision thats why I am calling, if you gave me a better rate to begin with I might not be leaving.

With Comcast you can usually just hang up and call again if you get an employee with an attitude. This method works with tech support too, hang up and try again if you get someone who just wants to keep reseting your router or doesn't have any idea.

Re: Tech Blogger Tries To Cancel Comcast Service, Hilarity Ensues

#30

Post by bshimmin »

I'm amazed at how calm he remains during this. I would've called the guy - regardless of whether he's "just doing his job" - every name under the sun and probably threatened to pay him a visit in person...

That said, I guess if I were recording it to share on the Internet later, I might've been able to control myself slightly more than usual.

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