Make Frontpage of Slashdot, Reddit, Hacker News == Google Disables AdSense

Post by zach » Sat, Aug 29, 2009, 9:43 PM UTC

peoplerock wrote: post #152

calambrac wrote: post #118

Earlier quoted context omitted.

That's true, it's always going to be a hard letter to get, and I'm sure that most of the time it's being sent to people who deserve to get it. I think a rewrite should simply dispense with the dire accusations, the fake politeness, and the implication that there's a significant human presence behind the individual decision. Don't waste people's time or patronize them, be direct about what's happening and acknowledge…

Yes, it's a nasty, no-easy-solution dilemma: Shugging off the spammers yet not mistreating the "false positive" decent customers that your algorithm bans. What I find distressing (and would find even more so had I been the victim) is that Google refuses to to identify which part of TOS have been violated. Police and courts have to specify which parts of criminal code a defendant is accused of violating. Can we not ge…

Post by ubernostrum » Sun, Aug 30, 2009, 4:39 AM UTC

Alex3917 wrote: post #73

jacquesm wrote: post #67

Earlier quoted context omitted.

Hi Matt, No offense, but if it takes posting your gripes on HN to get customer support then something is very much broken. The simple fact that a multiple billion dollar company should depend on outside channels for its support cues is very sad imho. Maybe, instead of passing on messages like these pass the general message that Google tech support as perceived from the outside absolutely sucks. I'm not exactly a newb…

We're talking about a website that normally gets 100 page views per day. Are you saying that Google should hire thousands of full-time employees to service customers who each only account for ten or fifteen bucks worth of business a year?