Based on what I'm reading they should really rename their company 1^1...
The Worst SaaS Cancellation Policy on the Internet
11–20 of 48 posts
Re: The Worst SaaS Cancellation Policy on the Internet
#12This is a tangent, but I had a similar reaction to Honest company (baby products) and cancelling. My wife signed up to their trial subscription delivery thing for diaper for our newborn. This is Jessica Alba's company.
We sign up for the trial online. The diapers were fine, but we still liked the indicator strip on the Pampers better. So my wife goes to the website to cancel. Can't cancel online. Great.
So she has to call. But then she's on hold for 10 minutes, at which point being a brand new parent, she needs to nurse the newborn and can't be on hold any longer. So she emails to cancel, no response.
A second call, another 10 minute hold time, and almost giving up again, she finally gets through to someone to cancel and she has to go through a series of questions before cancelling.
Honest seems to be preying on new parents who simply don't have the willpower or time to deal with cancelling. Checking out reviews, it seems a lot of people have this 10 minute "hold time". I'm suspicious it's just an automated wait time, and their representatives aren't really that busy.
Re: The Worst SaaS Cancellation Policy on the Internet
#131&1 is terrible. I tried them once with a VPS. After three or four days, they still hadn't provisioned the VPS for me (you heard right, it's a manual process), so I promptly cancelled. A few months later they started hounding me (via email and phone calls) to pay up on the $15 that I supposedly owed for a free trial.
Absolutely terrible company.
Re: The Worst SaaS Cancellation Policy on the Internet
#141and1 has extremely aggressive telemarketers. They once called my computer illiterate father who can barely speak english and instructed him to go to trial.1and1.com to sign up for MyWebsite. Another time I refused the MyWebsite trial and the aggressive-pissed-off guy on the phone signed me up anyway. Twice. I finally got $350 refunded after months of complaining. Always hang up the phone. Yell "no no no" and hang up…
> I love their services however.
wat?
Re: The Worst SaaS Cancellation Policy on the Internet
#15It should be illegal to not offer online cancellation for an online service.
Re: The Worst SaaS Cancellation Policy on the Internet
#16This is very timely, I was thinking about signing up with 1 and 1. Can anyone recommend an alternative with similar services and price?
Re: The Worst SaaS Cancellation Policy on the Internet
#17This is a tangent, but I had a similar reaction to Honest company (baby products) and cancelling. My wife signed up to their trial subscription delivery thing for diaper for our newborn. This is Jessica Alba's company. We sign up for the trial online. The diapers were fine, but we still liked the indicator strip on the Pampers better. So my wife goes to the website to cancel. Can't cancel online. Great. So she has to…
I used FancyHands to cancel my Honest subscription. Glad that was money well spent.
Re: The Worst SaaS Cancellation Policy on the Internet
#18This is very timely, I was thinking about signing up with 1 and 1. Can anyone recommend an alternative with similar services and price?
What exactly do you need?
Re: The Worst SaaS Cancellation Policy on the Internet
#19Wow, I'd heard of 1&1 but never imagined what kind of users take them up on their free trial offers. It sounds like their business model is smoke and mirrors. They maybe got a page out of the Comcast playbook.
Sorry to anyone who has ever signed up with 1&1.
Re: The Worst SaaS Cancellation Policy on the Internet
#20This is very timely, I was thinking about signing up with 1 and 1. Can anyone recommend an alternative with similar services and price?
If you're looking for a website builder, you might checkout www.simplybuilt.com.