How Indian Version of US (like Freshdesk(Zen), Zoho(SF)) are highly successful?

#1

Post by amrrs » Sat, Jun 21, 2014, 11:38 AM UTC

Is it just price or is there any other critical factor that makes these Indian versions a huge hit?

Re: How Indian Version of US (like Freshdesk(Zen), Zoho(SF)) are highly successful?

#2

Post by codechick » Sat, Jun 21, 2014, 4:49 PM UTC

Either they work or they don't. There are other indian product that are also cheap but they are not a huge hit. The fact that they're Indian is really not relevant.

Re: How Indian Version of US (like Freshdesk(Zen), Zoho(SF)) are highly successful?

#3

Post by amrrs » Sun, Jun 22, 2014, 5:53 AM UTC

codechick wrote: post #2

Either they work or they don't. There are other indian product that are also cheap but they are not a huge hit. The fact that they're Indian is really not relevant.

Thanks. But I see them as a successful ripoff. And the stressing factor isn't Indian or not but a Silicon Valley ripoff in India that seems a huge hit.

Re: How Indian Version of US (like Freshdesk(Zen), Zoho(SF)) are highly successful?

#4

Post by codechick » Sun, Jun 22, 2014, 7:01 PM UTC

amrrs wrote: post #3

codechick wrote: post #2

Either they work or they don't. There are other indian product that are also cheap but they are not a huge hit. The fact that they're Indian is really not relevant.

Thanks. But I see them as a successful ripoff. And the stressing factor isn't Indian or not but a Silicon Valley ripoff in India that seems a huge hit.

Gotcha. Well they are certainly cheaper, but cost can't be all there is to it. And in the case of Zendesk (we use them at my company), Freshdesk's pricing is not that much cheaper ($25 vs $16, I just checked) - so is $9 per month that important? Plus I assume the lower price comes with a cost - product quality, broken English when you call support, and more. I don't have experience with calling either one of those companies, but from a consumer perspective calling some banks and TelCos I've had that experience.

Re: How Indian Version of US (like Freshdesk(Zen), Zoho(SF)) are highly successful?

#5

Post by amrrs » Mon, Jun 23, 2014, 4:23 AM UTC

codechick wrote: post #4

amrrs wrote: post #3

Earlier quoted context omitted.

Thanks. But I see them as a successful ripoff. And the stressing factor isn't Indian or not but a Silicon Valley ripoff in India that seems a huge hit.

Gotcha. Well they are certainly cheaper, but cost can't be all there is to it. And in the case of Zendesk (we use them at my company), Freshdesk's pricing is not that much cheaper ($25 vs $16, I just checked) - so is $9 per month that important? Plus I assume the lower price comes with a cost - product quality, broken English when you call support, and more. I don't have experience with calling either one of those co…

Well, that seems to be unwanted trade-off :)