How does the Mayday on-device tech support work? Amazon expert will appear to help you via live video Will it be a Siri/Cortana like AI agent or a human from a Amazon call center?
They've already got this on the Fire tablets. It's a real person.
Amazon Fire Phone
141–150 of 429 posts
Re: Amazon Fire Phone
#142Sounds like this phone does a good job of solving Amazon's problem of getting customers to buy more from them. I don't see how it makes my life any easier though. 3D? Ok, that is really cool. 2D hasn't really been a limiting factor for me though. One-handed navigation and autoscrolling? Wow, that just sounds terrible. I'm trying to read and my kid bumps my arm. Now where am I on the page? And how do I quickly get bac…
Amazon has consistently impressed me with their customer service, so Mayday struck me as a pretty awesome feature: "Simply hit the Mayday button in quick actions and an Amazon expert will appear to help you via live video."
Re: Amazon Fire Phone
#143The market positioning here seems very un-Amazon. "Your margin is my opportunity" is probably my favorite Bezosism. Given that perspective and Apple's very cushy margins, I expected Amazon not to approach the market with an expensive phone packed with new features, but to approach the market from the bottom, with a good phone that is free or nearly free. The problem, of course, is that Google seems to have that segme…
> Searching via photos is awesome, but the only use case it seems well suited for is shopping. If I was bitten by a snake, spider, etc. I'd love to be able to snap a picture to quickly identify it and know whether or not to rush to the ER.
Re: Amazon Fire Phone
#144The compelling feature on this phone everyone's missing: Let's say you have to browse through a bunch of stuff on your phone. The very moment you start doing this, you have a problem: There's a #%&! finger covering up the screen now! The idea behind this phone is simple: All browsing of information is done by tilting the screen, leaving the display completely unobstructed... sure, other phones have tried to do this b…
> Let's say you have to browse through a bunch of stuff on your phone. The very moment you start doing this, you have a problem: There's a #%&! finger covering up the screen now! Unless I'm wearing mittens, it's never been a problem in ~6 years of smartphone use.
Re: Amazon Fire Phone
#145The compelling feature on this phone everyone's missing: Let's say you have to browse through a bunch of stuff on your phone. The very moment you start doing this, you have a problem: There's a #%&! finger covering up the screen now! The idea behind this phone is simple: All browsing of information is done by tilting the screen, leaving the display completely unobstructed... sure, other phones have tried to do this b…
It's a smack in Apple's face that they took a feature that iOS 7 had as a utterly useless and distracting gimmick and did something useful and disruptive with it.
Re: Amazon Fire Phone
#146I am always a little skeptical about gestures that involve physically moving or tilting or swivelling the phone. Maybe it works well for others but I find it getting very much in the way when I use my phone in bed, or lying around on the couch, or walking even. On my iPhone 5, I have the screen rotation locked for about 99% of the time.
Remember this is paired with Dynamic Perspective. So maybe we'll see it detects the orientation of your face before deciding on what to do.
Re: Amazon Fire Phone
#147The compelling feature on this phone everyone's missing: Let's say you have to browse through a bunch of stuff on your phone. The very moment you start doing this, you have a problem: There's a #%&! finger covering up the screen now! The idea behind this phone is simple: All browsing of information is done by tilting the screen, leaving the display completely unobstructed... sure, other phones have tried to do this b…
Everyone's experience is different I guess, but I have never once in my life found myself trying to peer around my own finger. Touching the screen to control where I want information to move is intuitive and precise. Tilting a screen is, for me, very counterintuitive and imprecise. And despite Sergey Brin claiming it's emasculating to touch a screen, I still find the experience a bit magical. Really I don't see the F…
If there's significant adoption, it could enable some gimmicky gameplay :) (like Nintendo DS) or gimmicky apps.
Maybe one of those turns into a killer feature and we'll see the next gen of smartphones playing catch-up.
It's an interesting gamble.
Re: Amazon Fire Phone
#148Earlier quoted context omitted.
Mayday is actually a killer feature on a phone for Grandma. With 24/7 on-device tech support, relatives would never have to field tech support requests.
But would Grandma really want a phone like this?
Or are you questioning whether a grandmother want's a smart phone? The answer is yes.
Re: Amazon Fire Phone
#149What's amazon angle here? Why are they doing this?