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Amazon orders subject to replacement fraud (still)

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Re: Amazon orders subject to replacement fraud (still)

#81

Post by MichaelGG »

georgemcbay wrote: post #36
sdrinf wrote: post #14

Here's a working hypothesis: | Why is Amazon's security for replacement orders so lax? Amazon values customer satisfiction above their fraud write-off. | Why would they send a replacement to an address that has never been associated with me, and is in a wholly different state than the one the original item was sent to? Because the time between ordering an item, and defect can be sufficiently large to cover moves: peo…

> Amazon values customer satisfiction above their fraud write-off I do get this, and as an Amazon customer, I'm glad this is their stance overall, but on the other hand it seems like they could handle this situation more securely than they do. It seems to me that you could have some sane middle ground where you do no-questions asked replacements, but with some caveats like no ability to change the address the item is…

As someone that moves around a lot, I appreciate how willing Amazon is to take care every order-related issue, with zero fuss.

I fail to see what the "security" issue is, other than Amazon choosing to lose some money on fraud. That's not a security issue to anyone outside of Amazon, and Amazon seems clear in their stance.

Edit: A much bigger problem is Amazon's use of OnTrac, which repeatedly fails to make deliveries. Even in downtown SF.

Re: Amazon orders subject to replacement fraud (still)

#82

Post by MichaelGG »

enscr wrote: post #18
largote wrote: post #16

Earlier quoted context omitted.

Because someone can argue that they don't have access to their email right now (on a trip or something). Or that the associated email has "been hacked".

> email has "been hacked". But that's probably a big reason to _not_ let the orders through.

And contribute further to the customer's unhappiness? "I got hacked near Christmas, and then Amazon wouldn't help me so some of my presents didn't get delivered right."

I don't see why anyone cares if Amazon is liberal in replacements. So long they're not somehow hurting your account standing with Amazon, it's Amazon's choice.

Re: Amazon orders subject to replacement fraud (still)

#83

Post by MichaelGG »

patcheudor wrote: post #79

"Also, our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions." Hey! What the heck? I'm in the security industry and had no idea about this new "secure server software" and why is the TLA SSL? What the heck? I've been on vacation for the last week, when did it hit? On a serious note, I understand that some security teams hire non-technica…

First, they'll be negotiating TLS in nearly all cases.

Second, they were not defining the acronym. They're just stating they have software to help secure things, and as an side it's called SSL. They mention SSL because some users may have heard of this and it signals that Amazon's doing the right thing.

Re: Amazon orders subject to replacement fraud (still)

#84

Post by MichaelGG »

enscr wrote: post #17

> Amazon is out quite a bit of product and a lot of trust from me. The product is still a drop in the bucket for Amazon. Hopefully some of you actions will trigger their fraud protection dept. to blacklist the address or maybe they think it's not worthwhile blacklisting a whole address with multiple suites for a tiny amount. Anyway, I don't think it's reason enough to lose trust in Amazon. As long as they got the hon…

Amazon almost certainly has many customers using shipping forwarders. In Central America, I see banks advertising cards with a US shipping-forwarding address, specifically to buy from Amazon.

Amazon would have to be taking in huge amounts of losses due to fraud to consider killing off all these customers.

Re: Amazon orders subject to replacement fraud (still)

#85

Post by MichaelGG »

heffer wrote: post #42

I found it also pretty odd that I could use my Prime account to order things for a friend using my address for shipping and billing and his bank details for direct debit (which is the most common means of payment here on Amazon.de, I guess). The other way around (his address, my bank details) also works without any further verification. So I could basically just enter someone's bank details and hope the order ships t…

Amazon probably won't suspend the account because they don't like losing customers. Same reason they're generous with the returns.

Verifying via a few cents is enormous in terms of ease-of-use. Holy crap, now I have to log into my bank and check transactions just to buy some stuff? No thanks.

And, I know this isn't great logic, but I hope Amazon does nothing like PayPal.

Re: Amazon orders subject to replacement fraud (still)

#86

Post by yallarestupid »

sdrinf wrote: post #14

Here's a working hypothesis: | Why is Amazon's security for replacement orders so lax? Amazon values customer satisfiction above their fraud write-off. | Why would they send a replacement to an address that has never been associated with me, and is in a wholly different state than the one the original item was sent to? Because the time between ordering an item, and defect can be sufficiently large to cover moves: peo…

First of all you are a moron. The person had access to your account either by using a rat, key logger rat malware. Maybe you should first change your password and passwords to your email. Once someone logs into your amazon account they can see everything you ordered. Obviously changing your card which is on file is not that hard either along with your address. From there they hop onto live chat and well then your fucked. Why are you so bitchy about this, he logged into your amazon account and saw something to replace, he didnt miraculously find your order number.

Re: Amazon orders subject to replacement fraud (still)

#87

Post by adrr »

aestra wrote: post #75

My experience with Amazon customer service hasn't given me any faith in their competence. Years and years ago I ordered a few items, mostly DVDs. I got the items. Months later I get an email from Amazon customer service saying I owe them money from that order because I never paid for it. I said "huh?" I call customer service and I found out it was because there was a chargeback. I didn't do a chargeback so I was conf…

You can't transpose two numbers in a credit card, the card number will fail luhn validation which means its not a valid credit card.

Re: Amazon orders subject to replacement fraud (still)

#88

Post by enscr »

MichaelGG wrote: post #82
enscr wrote: post #18

Earlier quoted context omitted.

> email has "been hacked". But that's probably a big reason to _not_ let the orders through.

And contribute further to the customer's unhappiness? "I got hacked near Christmas, and then Amazon wouldn't help me so some of my presents didn't get delivered right." I don't see why anyone cares if Amazon is liberal in replacements. So long they're not somehow hurting your account standing with Amazon, it's Amazon's choice.

I wouldn't want my e-commerce store to fulfill orders for a compromised account without talking & confirming some key details with the customer. This HN post is testament to some funky ordering going on.

My experience has been positive with Amazon and there has been situations where they've gone out of their way to make the customer happy. I'm fairly confident that a situation like yours can be resolved with Amazon over phone.

Re: Amazon orders subject to replacement fraud (still)

#89

Post by jwdunne »

justincormack wrote: post #69
jwdunne wrote: post #64

Earlier quoted context omitted.

But if its a return, surely they can pair it with the original purchase, inc. the address and card used?

The card might have expired and be destroyed, so you could have a valid reason for not being able to produce the number.

In which case, you would simply get in touch with support and prove your identity and purchase some other way as my thinking is that this would a rare occurence, since receiving a faulty purchase pair using a card that has expired and you no longer hold whilst living at a completely different address is a freak event. Plus, couldn't you still use the expired card as verification even it expired?

Re: Amazon orders subject to replacement fraud (still)

#90

Post by aestra »

adrr wrote: post #87
aestra wrote: post #75

My experience with Amazon customer service hasn't given me any faith in their competence. Years and years ago I ordered a few items, mostly DVDs. I got the items. Months later I get an email from Amazon customer service saying I owe them money from that order because I never paid for it. I said "huh?" I call customer service and I found out it was because there was a chargeback. I didn't do a chargeback so I was conf…

You can't transpose two numbers in a credit card, the card number will fail luhn validation which means its not a valid credit card.

Well it happened. I didn't make the story up. It was the last two numbers. I am totally serious that happened.

Perhaps Amazon didn't validate at all. Who the hell knows?

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