Amazon orders subject to replacement fraud (still)
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Re: Amazon orders subject to replacement fraud (still)
#2Amazing that the scammer is even able to have the fraudulent replacement item sent to a different address than where the order was originally sent not once, but twice and an address not associated with the account nor confirmed/verified and could possibly be linked to multiple accounts.
Seems like a blatant oversight in loss prevention and fraudulent data sifting. Not only does it admit that an account has been compromised in some shape (socially most likely), but it disappointingly shows incompetence in Amazon CSRs.
Re: Amazon orders subject to replacement fraud (still)
#3I would think that if Amazon is failing to rectify the problem, then they at least have a very clear and obvious incentive to do so.
Re: Amazon orders subject to replacement fraud (still)
#4If you happen to notice this before the item is delivered you can call UPS and have the package returned to sender.
If you really want you can have someone stake out the home and see who comes, but that's really something for Amazon + the Police to do.
Re: Amazon orders subject to replacement fraud (still)
#5Are you somehow on the hook to return a defective item because of these replacement requests?
Re: Amazon orders subject to replacement fraud (still)
#6Amazing that the scammer is even able to have the fraudulent replacement item sent to a different address than where the order was originally sent not once, but twice and an address not associated with the account nor confirmed/verified and could possibly be linked to multiple accounts. Seems like a blatant oversight in loss prevention and fraudulent data sifting. Not only does it admit that an account has been compr…
If I recall, to deliver to a new address, Amazon requires you to verify by entering the card details you are using for the purchase, to prevent fraud. They should be doing the same here.
Re: Amazon orders subject to replacement fraud (still)
#7If you happen to notice this before the item is delivered you can call UPS and have the package returned to sender. If you really want you can have someone stake out the home and see who comes, but that's really something for Amazon + the Police to do.
This is probably easier to do when the scammer isn't using a re-mailing service as this scammer is doing, though I imagine the authorities would have more luck compelling them to release the actual destination.
Re: Amazon orders subject to replacement fraud (still)
#8Are you somehow on the hook to return a defective item because of these replacement requests?
No, the scammers claim it never arrived, so Amazon merely sends it again.
Re: Amazon orders subject to replacement fraud (still)
#9If you happen to notice this before the item is delivered you can call UPS and have the package returned to sender. If you really want you can have someone stake out the home and see who comes, but that's really something for Amazon + the Police to do.
Not just returned to sender. I've had people tell me they were able to have Amazon reroute the package to them, and then be told to keep it. It's like a free Xbox (or camera or whatever) without having to do the dirty work of perpetrating the scam yourself!
Re: Amazon orders subject to replacement fraud (still)
#10I would think that if Amazon is failing to rectify the problem, then they at least have a very clear and obvious incentive to do so.
It's extremely straightforward: they value customer satisfaction considerably above their own fraud write-offs. That's literally it. It's a bit silly, because there are a number of measures the CSRs could take to prevent someone with JUST your email, address, and name from accessing your account (Netflix asks for a "call in code" visible when you're logged into the site, for instance), but they don't.
The CSRs are in India and basically told to satisfy any "did-not-arrive shipments". The fact that they are also willing to ship to an alternate address is completely insane. But my scammer told them they were "on vacation" and appealed to that side of the customer satisfaction coin.