Earlier quoted context omitted.
Google probably also sees themselves as user-centered by providing advanced services for free.
I think that's the "easy way out," in a way. Sure, it's not easy to provide the services for free, but it also doesn't particularly excuse them. Like Netflix vs. YouTube. Netflix fights for your ability to stream HD videos comfortably because you pay for the service. YouTube crams a perfectly-buffered, crisp HD ad down your throat before leaving you with a video that might stutter or fail to load even at 480p. Sure,…
The disconnect is there for many videos where a perfectly buffered ad precedes a slow buffering video or something, but they seem to use that technology on some user videos too I think - or something similar.