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Google+ broke our trust

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Re: Google+ broke our trust

#171
post #129

> Google+ embodied the Internet's cardinal sin: It broke everything it touched I think this is the most important single line of the piece. G+ was pretty broken from the get go despite some promising ideas. But instead of focusing around what was working, Google simply amplified all the broken garbage -- then spread it around everywhere, making everything toxic, cancerous. It's one of those many weird cases where you…

One of the things that struck me when I worked at Google was that its early rejection of anything that smelled of management or process directly led to the emergence of "Just get things done" sort of mantra, but the scale of early screw-ups limited the ability to get things done only to 'trusted' (generally low employee # folks with a track record) people. I managed to push a project through, in spite of the fact that I wasn't a low numbered employee, but it took 6x longer than it should have and required a crap ton more politicing than it would have if a different person had pushed it. (One person I knew there, given the combination of their history and reputation, could have probably gotten it done in 3 or 4 months)

What that does is greatly magnify the influence of a small number of people and completely nullify the influence of a large number of people. At the time I left, there was some institutional awareness of this issue (heaven knows I had shared it enough with the leadership) but the 'fix' (random injection of 'management' was itself not going well).

And all of that to say, that it takes both good people and good structure to make this happen. I realized I wasn't plugged into the organization at a place where I could make that level of change occur. So when I read the article I recognized a bit of self awareness in Sergi at his over sized influence in a negative way on the product, and a dysfunctional organization which could not guide, or if necessary prevent that influence.

The irony is that if Google was as well managed as a place like NetApp under Warmhoven or GE was under Welch, it would mega-corp scary. (Granted it still can be to an extent, but quite extremely so)

Re: Google+ broke our trust

#172
post #132

I don't get it. So Brin announces to the world that Google+ is the new sliced bread in 2011. Then he tells a small group of people that he thinks he personally should not have been involved with G+. Also the leader of the G+ project leaves (one month after the project started? One month after Brin had his candid talk recently?) Where in this is the broken trust? What is the author actually upset about? Seems to me li…

The problem was the G+ was pitched as a social network. It grew, like a cancer, into some weird meta-project that defies description, and along the way fucked over lots of people who worked very hard to maintain different identities and roles in the various on-line milieus they frequented. Sometimes it was as simple as revealing their real name to their model plane group. Other times it involved just shutting down re…

>They could have just surveyed users back then to find out where they were screwing up, but in typical Google fashion, that would have involved actually engaging with their users, which Google is borderline allergic to.

Yup. Google never grew out of that phase--the Steve Jobs Phase, I like to call it. Obviously when Google started they knew what users didn't even know they wanted. Efficient search. Great webmail. Etc. But then Google (should have) realized it was a business with customers who aren't always idiots. It did not. It still really hasn't.

Re: Google+ broke our trust

#173
post #41
post #4

As an intensive user, everywhere on Google products, I feel the Microsoftization. This includes documentation with corporate jargon, the bloated and confusing Hangout fiasco, the frustrating way to connect multiple identities together. Did they hire any corporate UX/UI/branding/marketing/documentation guys from Redmond recently, after Larry Page's CEOship?

I recently had to use YouTube for a project, and it's marketers and "audience engagement" all the way down. Their Playbook is probably the best example of the inmates running the asylum: https://www.youtube.com/yt/playbook/ .

As a YouTuber for six years I can't tell you how depressing its been to watch this shit happen.

I remember attending my first VidCon, I was 18 and just graduated on high school and my first YouTube channel basically got fucked due to the fact my Adsense getting disabled (RIGHT BEFORE MY FIRST PAYCHECK WAS SUPPOSED TO BE SENT).

When I went to talk to the YouTube staff attending the event they informed me that it was out of their hands and that there was nothing they could do which is bullshit considering the exact same thing happened to a bigger YouTuber and it was fixed within a day.

YouTube sees their big channels as the example to follow - if it works for them, it must work for everyone. They gave out the Playbooks at the last VidCon in physical form and re-reading them just make sick because its not about making great content, its about how to make the most money.

They encourage you to try to hook your audience in the first 15 seconds, use all caps in your video titles BECAUSE THIS GRABS THE AUDIENCE'S ATTENTION BY THE BALLS APPARENTLY, they want you to remember to make sure you remind them to always like comment and subscribe, and try to encourage discussion by posing questions to your audience.

I understand they want content creators making money but the least they could do is actually help us rather than just pat us on the back and lie to us "Yea, these changes are gonna help grow your channel" is what we hear every time there's a new YouTube layout implemented. My first VidCon was when they announced Cosmic Panda, with every update we get less and less. I think with Google+ we were all just kind of fed up with taking the crap Google fed us and actually got mad about it.

Everyone saw this as YouTubers being angsty and hostile for no reason when in reality friends of mine who make their livings off their YouTube were seeing their views drop at least 30% minimum. Some of my friends saw 50-60% drop in views which caused some of them to rethink what they were gonna do, a few quit because they just couldn't pay the bills anymore.

YouTube needs to understand that they're not just messing with a users experience but they're also messing with people's livelihoods. They don't seem to get that, they never have.

Sorry for the rant, I needed to vent.

Re: Google+ broke our trust

#174
post #134
post #124

Earlier quoted context omitted.

Devil's advocate: they imprison a lot of their own citizens (more per capita than any other country) and play empire across the world.

Right. Still, I find it strange that almost all attacks on personal freedom in America have been done by private businesses (or in the name of private business), and almost all defenses against such attacks have been placed by the US federal government, and yet some Americans still trust private corporations -- that have hurt them again and again -- more than the government that has rescued them from the clutches of…

Might have something to do with incarceration rates in united states and ridiculously high sentences/consequences for essentially small offences. If something qualify as attack on personal freedom, those two things do. Corporation can not lock you to prison for some petty offense, unless it has cooperation from government.

Re: Google+ broke our trust

#175
post #116

Earlier quoted context omitted.

Well, perhaps more dangerous in theory. In practice, the biggest role the federal government has played in US history is that of liberating people from the tyranny of private businesses: first with slavery, then Teddy Roosevelt vs. the robber barons, the Civil Rights Acts (that prohibited private businesses from discriminating based on race), and most recently the (unfortunately not-so-successful) fight against priva…

> that's pretty much the only thing the US government does Besides waging bloody, unnecessary war (War of 1812, Mexican War, Spanish American War, Vietnam War, Iraq War); instituting explicitly racist immigrating policies; waging a disastrous War on Drugs at home and abroad; instituting protectionist trade policies on behalf of rent-seeking corporations and unions; busting unions; interning thousands of innocent Japa…

I was talking about domestic policy, which is the issue here. There is no doubt that the US government has done a lot of wrong, only much -- if not most -- of it has been done in the name of business. So your defense of Google (as a representative of private business) over the government, is that the government does a lot of bad when it's fighting on Google's side, and that it's not fighting against Google enough? Of course the government fights alongside capitalists most of the time, but the capitalists can do the same harm on their own (which they did when there was little government to stop them). The difference between American corporations and the American government, is that sometimes, when things get bad enough, the government turns against businesses, while the businesses themselves almost never do.

Re: Google+ broke our trust

#176
post #116

Earlier quoted context omitted.

Well, perhaps more dangerous in theory. In practice, the biggest role the federal government has played in US history is that of liberating people from the tyranny of private businesses: first with slavery, then Teddy Roosevelt vs. the robber barons, the Civil Rights Acts (that prohibited private businesses from discriminating based on race), and most recently the (unfortunately not-so-successful) fight against priva…

> that's pretty much the only thing the US government does Besides waging bloody, unnecessary war (War of 1812, Mexican War, Spanish American War, Vietnam War, Iraq War); instituting explicitly racist immigrating policies; waging a disastrous War on Drugs at home and abroad; instituting protectionist trade policies on behalf of rent-seeking corporations and unions; busting unions; interning thousands of innocent Japa…

[deleted]

Re: Google+ broke our trust

#177

Earlier quoted context omitted.

the point of the article is that google has lost trust, and google+ along with strange, self-serving behavior of executives is how. that much is undeniable.

What was the underhanded thing that it did? If you put your real name AND sensitive info into a public system, especially one you do not understand, what do you trust will happen? What does Brin's confession of not being the best person to create a social network have to do with it?

It wasn't underhanded. It was overhanded. It was forced on their users to the detriment of pretty much everything associated. Tyranny supplants trust.

If "Igor Partola" is your real name, I think statistically there's a good chance that you understand this innately.

Now, you can argue that the trust was misplaced, or that the author's use of the word "trust" to describe the basis of their users's relationship with and affinity for Google, but I think this is a quibble. It's straight-up goodwill that has been squandered, and it is not in Google's character to admit failure (Scorpion and the Frog), which further corrodes the connection between the company and its users.

"What did you expect?" Yeah, well screw you, too. If Eric Schmidt wants to tell us that if we don't want to use our real names and stuff on Google+ that we don't have to use the service at all, then hey, "I'm a step ahead of you, bub." That's why this article exists, and that's why Sergey is slithering away from G+, and that's why Vic Gundotra left, and at the end of the day Google has a massive failure on their hands and they have too much money to even countenance facts. What will be the Information Age equivalent of wearing Kleenex boxes on one's feet?

"I have nothing to admit," said Gilles Deleuze once upon a time, but the market has eaten up large companies before. While Google-large falling by the Internet wayside would be fairly seismic in historical terms, it would happen slowly enough for nobody to really notice. People already talk about the ins-and-outs of Facebook, it's not a huge jump for them to start talking about the ups-and-downs of DuckDuckGo. Google's already helping that happen by converting Chrome's address bar, where grandmas the world over type what they're looking for, into the browser's search field.

Re: Google+ broke our trust

#178
post #116

Earlier quoted context omitted.

Well, perhaps more dangerous in theory. In practice, the biggest role the federal government has played in US history is that of liberating people from the tyranny of private businesses: first with slavery, then Teddy Roosevelt vs. the robber barons, the Civil Rights Acts (that prohibited private businesses from discriminating based on race), and most recently the (unfortunately not-so-successful) fight against priva…

> that's pretty much the only thing the US government does Besides waging bloody, unnecessary war (War of 1812, Mexican War, Spanish American War, Vietnam War, Iraq War); instituting explicitly racist immigrating policies; waging a disastrous War on Drugs at home and abroad; instituting protectionist trade policies on behalf of rent-seeking corporations and unions; busting unions; interning thousands of innocent Japa…

[deleted]

Re: Google+ broke our trust

#179
post #175

Earlier quoted context omitted.

> that's pretty much the only thing the US government does Besides waging bloody, unnecessary war (War of 1812, Mexican War, Spanish American War, Vietnam War, Iraq War); instituting explicitly racist immigrating policies; waging a disastrous War on Drugs at home and abroad; instituting protectionist trade policies on behalf of rent-seeking corporations and unions; busting unions; interning thousands of innocent Japa…

I was talking about domestic policy, which is the issue here. There is no doubt that the US government has done a lot of wrong, only much -- if not most -- of it has been done in the name of business. So your defense of Google (as a representative of private business) over the government, is that the government does a lot of bad when it's fighting on Google's side, and that it's not fighting against Google enough? Of…

> I was talking about domestic policy, which is the issue here.

I responded to what you wrote, which had no such qualification. And I mentioned several domestic policies.

> So your defense of Google

It wasn't a defense of Google, it was a criticism of the government and a correction on what you wrote.

> Of course the government fights alongside capitalists most of the time

Which is one of its problems.

Re: Google+ broke our trust

#180
post #129

> Google+ embodied the Internet's cardinal sin: It broke everything it touched I think this is the most important single line of the piece. G+ was pretty broken from the get go despite some promising ideas. But instead of focusing around what was working, Google simply amplified all the broken garbage -- then spread it around everywhere, making everything toxic, cancerous. It's one of those many weird cases where you…

One of the things that struck me when I worked at Google was that its early rejection of anything that smelled of management or process directly led to the emergence of "Just get things done" sort of mantra, but the scale of early screw-ups limited the ability to get things done only to 'trusted' (generally low employee # folks with a track record) people. I managed to push a project through, in spite of the fact tha…

> And all of that to say, that it takes both good people and good structure to make this happen.

Yeah, and that's sort of the problem with absolute dictatorships in practice, even benevolent ones. Sometimes the dictator can get wrapped up in some "good idea" and they really need a diverse set of voices confirming or checking bad ideas at the door before, like in this case, a billion dollars or more of corporate value is flushed down the drain and huge swaths of users are alienated from the brand.

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