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Gittip, Year Two

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Re: Gittip, Year Two

#61
post #15

Earlier quoted context omitted.

I kinda agree with you here. I have not heard of Gittip either before this post came on HN. So I visited it, and upon seeing the front page, I immediately thought that this is like a competition where the rankings of the highest givers and highers receivers were showcased. I think that the site should show something that tipping the projects is a good idea. (Shooting from my hip here) maybe they should pick out a cou…

I agree with you about the competition bit. I immediately thought: "Oh how surprising the cute girl is in second position" (I dont have a clue who shanley is). So focusing more on how they make a difference instead of a silly selfie would be a good first step indeed.

Thanks for the feedback! :-)

I've added +1s for the ~~three~~ two of you to https://github.com/gittip/www.gittip.com/issues/1074.

Re: Gittip, Year Two

#62

I feel an emotional attachment towards Gittip. Here's my story: This is my GitHub profile https://github.com/HashNuke and this is my Gittip profile https://www.gittip.com/HashNuke/ I've been writing opensource software full-time for the past few months. A few weeks ago, I checked my Gittip profile out of curiosity. I found out someone was anonymously giving me $0.5/wk, for the last 4 weeks. I had $2 as my balance. I…

That is super awesome and encouraging to read. Thanks SingAlong/HashNuke! Keep up the good work! :D

Re: Gittip, Year Two

#63
I love Gittip. I don't love the homepage.

When I visit the homepage, I see "Sustainable crowdfunding: inspiring generosity", followed by a call to action input asking me to enter someone's username, and finally three groups of lists of people. None of these things mean anything to me if I'm new to Gittip.

The headline at the top describes your company mission statement, not what the product does. Instead of telling me the abstract of what Gittip is about, it should tell me the benefit of using your product. For instance, "Support your favourite people by automatically donating to them weekly." Skip the generosity, sustainability, and crowdfunding mentions for now. Put them behind the About link, which I might click if I'm interested in learning more about how and why you're doing this (I'm probably not).

The call to action input doesn't help me much. It's asking me to enter someone's name off the top of my head, and it's using a very vague label ("who inspires you?") to do so. I would scrap this approach and instead provide a way to sign up to Gittip with a call to action that ties back in to the headline. So you want to donate to people you like? Step 1: sign up for an account. Step 2: add people from your Twitter, Github, Facebook, etc. Step 3: Look through the list of people (Gittip should use some magic to prioritise the people by likelihood of my wanting to support them, such as looking at how close they are to me on Facebook, or how many followers/stars they have on Github and how many of their projects I've starred) and select up to 3 that I like. Done! Step 4: Decide to give someone something minimal (say, $0.25) per week by entering my credit card details. If I choose not to do that, at leat I made a profile on the site, got familiar with how it works, taught you a bit about who I am and where I came from, and you can maybe email me later and remind me if someone I have in my friends list did something interesting (like published a new project, blog post, insightful tweet, etc)

The list of people at the bottom of the homepage is boring. It's not contextual to the goals of the homepage, which are converting users to understanding Gittip and wanting to join in. Right now you show me static lists of new users, top givers, and top receivers. I don't really care about new users other than as proof that this site isn't dead, so you can reduce their importance right off the bat. Top givers and receivers aren't relevant to me unless you tell me what they're giving or receiving. So I would reformat these lists: andyet gives x per week to a, b, c, and more. ashedryden receives x per week from a, b, c and more. I need to understand that Gittip is about creating a direct personal relationship between people giving money and receiving money. Right now, these lists don't imply any kind of relationship.

I also think you need to revise the name. I know you've decided that "Gittip" is just a new word and shouldn't be understood as a portmanteau of git and tip, but it's a terrible, hard to remember, hard to spell word. "Giddip? So with a D?" "No, with two T's" "The heck does that mean?" "I dunno, it's just some weird word" -- you're missing the opportunity to give the product a memorable, clear, unique name that either represents your product as it stands apart from competition, or is memorable and quirky enough that it just sticks. Patreon got it right: it evokes "patron" but it's slightly different, so you can intuitively guess what it's about and still remember the brand itself.

I recommend reading the book Seductive Interaction Design by Stephen Anderson: http://www.amazon.com/Seductive-Interaction-Design-Effective... - it will help you combine your existing ability to reason about the product with some basic psychology and mental modeling that will allow you to word things in such a way that the benefit is more clearly communicated and you're speaking to the user instead of rambling about the company vision to nobody in particular.

Good luck with Gittip in year 3. I'll be watching - and giving :)

Re: Gittip, Year Two

#64
post #57
post #10

Let me preface this by saying: I want Gittip to succeed. I really want them to succeed. I would love to be able to spend my time getting paid by a community to develop open source software. However... those growth curves look linear, if not sigmoid. More importantly: >The Gittip team receives $20,339 per year (averaging the past ten weeks). There are 39 people splitting that money. $500 per person per year? That's no…

> $40k per year is quite close to minimum wage in California. This didn't sound right, so I checked it for you: Full-time minimum wage in California is officially about to increase to $14k . Based on a 30-hour work week (ref: wikipedia definition of full-time) at $9ph (as of July 1, 2014).

Yeah, the U.S. median for singles is $30,880 (as I mention in the post). I don't know what percentile $41,500 is, but it's well above minimum wage.

Re: Gittip, Year Two

#65
I wonder why Patreon took off and not Gittip. Personally I've heard more about Gittip than Patreon, which I only encountered recently, being used by some YouTube channel for sustenance. Maybe that's precisely the kind of market which Gittip should focus on.

Re: Gittip, Year Two

#66

I love Gittip. I don't love the homepage. When I visit the homepage, I see "Sustainable crowdfunding: inspiring generosity", followed by a call to action input asking me to enter someone's username, and finally three groups of lists of people. None of these things mean anything to me if I'm new to Gittip. The headline at the top describes your company mission statement, not what the product does. Instead of telling m…

Thanks! Awesome feedback, especially on the homepage! I've added your comments with a +1 to https://github.com/gittip/www.gittip.com/issues/1074.

Re: the name, that's mentioned a couple other places on this thread. Do you think it's important enough to focus on in the next year? Do you think it's the crucial missing link to making Gittip itself sustainable? Or is that something we tackle once we've demonstrated that we can actually keep the lights on indefinitely?

Thanks for the book recommendation. I've ordered it.

> Good luck with Gittip in year 3. I'll be watching - and giving :)

Thank you! :D

Re: Gittip, Year Two

#67
post #66

I love Gittip. I don't love the homepage. When I visit the homepage, I see "Sustainable crowdfunding: inspiring generosity", followed by a call to action input asking me to enter someone's username, and finally three groups of lists of people. None of these things mean anything to me if I'm new to Gittip. The headline at the top describes your company mission statement, not what the product does. Instead of telling m…

Thanks! Awesome feedback, especially on the homepage! I've added your comments with a +1 to https://github.com/gittip/www.gittip.com/issues/1074 . Re: the name, that's mentioned a couple other places on this thread. Do you think it's important enough to focus on in the next year? Do you think it's the crucial missing link to making Gittip itself sustainable? Or is that something we tackle once we've demonstrated that…

As with any major public facing change, do it sooner rather than later, because the later it is, the more people will know you as "Gittip", so the cost of the change will be larger.

Sit down with 2-3 people (including someone not in the Gittip loop!) this weekend and list all of the nouns and verbs that you associate with Gittip's mission, its market, what users do on Gittip, and what people achieve through Gittip. Then pick one of those. Register the domain. If it's taken, use 37signals' approach of appending "app", "hq" or some other unique identifier to it. It will only take up as much of your time as you allow it to.

Re: Gittip, Year Two

#68
post #6

It's an incredibly admirable thing to be doing.

It is. But it is also the wrong thing to be doing. "Gittip’s mission is to enable an economy of gratitude, generosity, and love". In order to affect such a thing one needs leverage. That is, one needs a lever and a place to stand on. If two years in and after several times at the top of HN, Chad still can't make a living - then he has neither. The mission will fail. It is better to let go. Just my own meandering expe…

Taking three to five years to reach profitability is normal. In the mean time, we paid out $300,000 in no-strings-attached gifts this past year. That does not feel to me like the wrong thing to be doing. :-)

Re: Gittip, Year Two

#69
post #66

Earlier quoted context omitted.

Thanks! Awesome feedback, especially on the homepage! I've added your comments with a +1 to https://github.com/gittip/www.gittip.com/issues/1074 . Re: the name, that's mentioned a couple other places on this thread. Do you think it's important enough to focus on in the next year? Do you think it's the crucial missing link to making Gittip itself sustainable? Or is that something we tackle once we've demonstrated that…

As with any major public facing change, do it sooner rather than later, because the later it is, the more people will know you as "Gittip", so the cost of the change will be larger. Sit down with 2-3 people (including someone not in the Gittip loop!) this weekend and list all of the nouns and verbs that you associate with Gittip's mission, its market, what users do on Gittip, and what people achieve through Gittip. T…

But is it holding us back from reaching sustainability for Gittip itself?

Re: Gittip, Year Two

#70

It seems to me that Gittip is making the same mistake that Gnu/FSF have made: the most effective change comes one step at a time. Ostensibly, the primary goal of Gittip is to create an economy of Open Source work. But instead of focusing on this goal, they are also (from the article): * running a non-traditional "open" company * shunning investors not willing to work with an "open" company * only doing "open" intervi…

> Ostensibly, the primary goal of Gittip is to create an economy of Open Source work

Which is why it will never work

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