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Don't mess with Newegg

blog.newegg.com

61–70 of 200 posts

Re: Don't mess with Newegg

#61
post #15

Despite rarely buying from NewEgg (outside of the continental US shipping is a bear), I'm signing up for their Premier membership simply to support them in the fight against patent trolls. Their product photos and customer reviews have also offered a lot of value to me over the years.

I think you've discovered the origin of NewEgg's stance: why order from Amazon when you can buy from Newegg _and_ fight patent trolls?

Re: Don't mess with Newegg

#62
post #14

It seems to me that the legal system in the US is largely broken, and that just about anyone can be sued if only you find the right grounds. Being sued and defending yourself is enormously expensive which is what patent trolls exploit. Why not use this offensively against patent trolls? Find all sorts of ways to take them to court, the American legal seems to have plenty of opportunities in that regard. There are som…

Before I even got to the end of your post, my mind was already thinking about crowdsourcing the system. THIS. NEEDS. TO. HAPPEN.

Re: Don't mess with Newegg

#63
post #46

I agree with the principle presented here... but before we all hail Newegg, I'll explain why I have not conducted business with this company since 2009... Here is a letter I wrote Amex then, disputing a nasty transaction with this company.  https://www.dropbox.com/s/8b8dg9diowqz48y/Amex%20Dispute%20R... This is real, and I won.

Trust me, I am doing you a favor: Your redaction technique is very poor. Almost every redaction you used allows us to see the tops and bottoms of the letters which is enough to recreate all the hidden characters. Partial redaction is no redaction.

Was there anything beyond that which would enable reconstruction of the data? Just curious. I was only trying to share, and on a level which would enable the audience to know it was real. Thanks.

Re: Don't mess with Newegg

#64
post #46

I agree with the principle presented here... but before we all hail Newegg, I'll explain why I have not conducted business with this company since 2009... Here is a letter I wrote Amex then, disputing a nasty transaction with this company.  https://www.dropbox.com/s/8b8dg9diowqz48y/Amex%20Dispute%20R... This is real, and I won.

What's the point of redaction if you keep enough of the data intact to trivially reconstruct it?

I guess none. The information redacted was not really critical, I tried to remove personally identifying information while making the point... but I understand your point and appreciate the feedback. Thank you.

Re: Don't mess with Newegg

#65

Does anyone know why these cases are so expensive to defend? They can't be that complex given the troll basically has nothing. Could you not just hire a junior lawyer out college for next to nothing and put them in charge of running all the defences?

They're expensive because the eastern Texas courts are so favorable to patent plaintiffs that in order to have a meaningful chance for a win you have to either get the USPTO to throw out the patent or get the case moved to a different court (as Newegg did here). The former is extremely time-consuming and expensive, and the latter is difficult and rarely successful. A direct fight against the subject and claims is all but doomed to lose in those eastern district Texas courts regardless of the content of the patent. And if you do find a way to win, you have nothing to retaliate against or recover fees from.

Re: Don't mess with Newegg

#66

Does anyone know why these cases are so expensive to defend? They can't be that complex given the troll basically has nothing. Could you not just hire a junior lawyer out college for next to nothing and put them in charge of running all the defences?

My layman's guess is that the discovery and documentation processes would be very invasive and time consuming. Plus the risk of a loss is severe.

Re: Don't mess with Newegg

#68
post #59
post #46

I agree with the principle presented here... but before we all hail Newegg, I'll explain why I have not conducted business with this company since 2009... Here is a letter I wrote Amex then, disputing a nasty transaction with this company.  https://www.dropbox.com/s/8b8dg9diowqz48y/Amex%20Dispute%20R... This is real, and I won.

Understood, and totally redacted now. Look, I was just trying to present some truth, at least my truth. I tried to anonymize, but I understand the audience here is pretty sophisticated.. If anyone wants to advise on how to share this better please advise. I'm not trying to hate, just share some facts. I was surprised the seemingly fanboy level reaction to Newegg here. I did a fair amount of business with them previou…

> "I was just trying to present some truth"

Here on HN, we don't want mere truth. We also optimize for interesting and directly relevant comments. "Newegg egregiously screwed up a return for me" may be true, but how exactly is it interesting or relevant in a discussion about their response to patent trolls?

Re: Don't mess with Newegg

#69
post #21
post #14

It seems to me that the legal system in the US is largely broken, and that just about anyone can be sued if only you find the right grounds. Being sued and defending yourself is enormously expensive which is what patent trolls exploit. Why not use this offensively against patent trolls? Find all sorts of ways to take them to court, the American legal seems to have plenty of opportunities in that regard. There are som…

And the troll companies are always shell companies with nothing but the patents. So, even if you win, the shell company will declare bankruptcy. This is what changed the game. Before, two big companies generally had enough patents that they would simply agree to cross license because they both infringed one another's patents. So, for the company being sued, it's a no win situation.

I think the idea is to increase the marginal cost of doing business, so it isn't economic any more. That is, assuming it takes enough some time and effort to declare bankruptcy, set up a new corporation etc.

But you're right, it wouldn't be a win for a specific defendant, it's more a long-term strategy to change the ecosystem by the community - crowdsourced, as the GP suggests. Another option is a consortium of well-heeled companies to methodically troll trolls.

Unfortunately, funding trolling of competitors is probably something some hidden department of those very companies do, while other departments sincerely complain about it.

Re: Don't mess with Newegg

#70
post #59

Earlier quoted context omitted.

Understood, and totally redacted now. Look, I was just trying to present some truth, at least my truth. I tried to anonymize, but I understand the audience here is pretty sophisticated.. If anyone wants to advise on how to share this better please advise. I'm not trying to hate, just share some facts. I was surprised the seemingly fanboy level reaction to Newegg here. I did a fair amount of business with them previou…

> "I was just trying to present some truth" Here on HN, we don't want mere truth. We also optimize for interesting and directly relevant comments. "Newegg egregiously screwed up a return for me" may be true, but how exactly is it interesting or relevant in a discussion about their response to patent trolls?

The response here has been a surge of "I'd do more business with Newegg because of this." I stated my point. I agree with this point of the article, but I wouldn't do business with these guys.

For the record, the letter previously published outlined exactly what happened. They shipped me an item that came out of the box broken. When I wrote to them they responded acknowledging, and issued an RMA. When they received the item they denied the return. I wrote back this was unacceptable. After a further week of no response I disputed the charge. At that point Newegg updated the status to "Repair". They shipped me back the "Replacement Item", and I put these things in quote because it references their language, when in fact it was the same broken item that I received. I reopened the dispute, demonstrating with photography exactly what happened. I wrote that I intended to re-open the dispute, at which point I received a refund from Amex.

I am surprised I am losing karma for this. For what? An opposing view? I've been nothing but genuine here. If you want to know who I am you don't need to analyze the parts of the small % of the letters that weren't redacted. Google my e-mail address. It's in my public profile.

Also, if you want to fight patent trolls, support EFF. They don't have t-shirts, but they do have hoodies: https://supporters.eff.org/shop/nsa-spying-hooded-sweatshirt

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