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Creative Cloud outage leaves Adobe users unable to work

macuser.co.uk

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Re: Creative Cloud outage leaves Adobe users unable to work

#11

Post by kyrra »

aeberbach wrote: post #2

And this is why proprietary lock-in is wrong. Adobe seem to do all they can to screw up the computer their software is installed on. On a Mac you are supposed to drag an app into the Applications folder; to delete it, drag it to trash. Adobe software doesn't work like this. To install a trial of their software you have to install multiple apps, that can't be easily removed, and put up with their stupid Adobe logo in…

If you enable case sensitivity on OSX filesystem, adobe photoshop won't install.

http://helpx.adobe.com/creative-suite/kb/error-case-sensitiv...

Re: Creative Cloud outage leaves Adobe users unable to work

#12

Post by andrewjkerr »

aeberbach wrote: post #8
narrator wrote: post #3

Earlier quoted context omitted.

What's funny is this is what Quark did in the 90s and then they got their market share stolen by Adobe. The same thing will happen to Adobe at some point. There will be so much user frustration that people will pack up and leave to the first reasonable tool that comes along.

If you're one of those, I highly recommend Pixelmator - download at pixelmator.com. My choice for a really simple, easy image editor is Acorn from Flying Meat Software - http://flyingmeat.com/acorn/ . It's like Apple's Numbers compared to Microsoft's Excel - there are things that the most sophisticated couple of percent of users will miss, but for most people it's a great alternative. Adobe can't die quick enough to…

I love Pixelmator! It was on sale for $15 when I picked it up and I haven't regretted it. There's a slight learning curve from Photoshop, but it's definitely cheaper which is a huge plus.

Re: Creative Cloud outage leaves Adobe users unable to work

#13

Post by ary »

shravan wrote: post #5
narrator wrote: post #3

Earlier quoted context omitted.

What's funny is this is what Quark did in the 90s and then they got their market share stolen by Adobe. The same thing will happen to Adobe at some point. There will be so much user frustration that people will pack up and leave to the first reasonable tool that comes along.

On the topic of reasonable alternative tools, Sketch[1] has started to gain a tremendous amount of traction within a short amount of time within the web design community. [1]: http://bohemiancoding.com/sketch

As a Sketch user myself I still recognize downside for some is that it isn't cross platform. There are still a lot of people that have to use creative tools on Windows for one reason or another. Data exchange is also a big deal. Sketch does make an excellent alternative to Illustrator for my purposes.

I'd argue that alternatives to Photoshop and After Effects are the killer apps needed for getting most people out of Adobe's ecosystem. The OS X specific alternatives for Photoshop (Acorn, Pixelmator, etc) just aren't quite there yet. I really, really want them to be though because I've held off on upgrading from CS4 for about as long as I can.

Re: Creative Cloud outage leaves Adobe users unable to work

#14

Post by SoftwareMaven »

PhantomGremlin wrote: post #10
narrator wrote: post #3

Earlier quoted context omitted.

What's funny is this is what Quark did in the 90s and then they got their market share stolen by Adobe. The same thing will happen to Adobe at some point. There will be so much user frustration that people will pack up and leave to the first reasonable tool that comes along.

One would hope that you're correct. And in the very long run you will be. But IMO not anytime soon. True, Quark was unable to "change their stripes" and crashed and burned. Contempt for customers (and also contempt for their own US-based developers) came from the top. However, programs like Photoshop are the result of thousands of man-hours of development. Perhaps even thousands of man-years! It's difficult to compet…

This is a classic innovator's dilemma. The competitor won't compete evenly with Adobe, they will start with an under served market. Adobe will scoff at them even being a threat. Sure, Adobe could stop being pricks any time, but that won't maximize profits, so they won't. Eventually, the competitor's product will become good enough, and the stampede away from Adobe will begin.

And it may not be one company. It may be one for image editing, one for illustration, one for graphic design, and so on. There are really good tools out there today, but "everybody uses Adobe" so everybody uses adobe. Every one of these events (especially when Adobe costs your company money but refuses to provide any kind of remuneration) is one step closer to people saying "I'm going to learn something else".

Re: Creative Cloud outage leaves Adobe users unable to work

#15

Post by [deleted] »

kyrra wrote: post #11
aeberbach wrote: post #2

And this is why proprietary lock-in is wrong. Adobe seem to do all they can to screw up the computer their software is installed on. On a Mac you are supposed to drag an app into the Applications folder; to delete it, drag it to trash. Adobe software doesn't work like this. To install a trial of their software you have to install multiple apps, that can't be easily removed, and put up with their stupid Adobe logo in…

If you enable case sensitivity on OSX filesystem, adobe photoshop won't install. http://helpx.adobe.com/creative-suite/kb/error-case-sensitiv...

[deleted]

Re: Creative Cloud outage leaves Adobe users unable to work

#17

Post by kbatten »

I have a hard time understanding why anyone would lease a service that is vital to their job, or at least without a backup. If your livelihood depends on something then spend your money appropriately. Even if you did sign up for CC you can still have an older version ready to go in a pinch.

Re: Creative Cloud outage leaves Adobe users unable to work

#19

Post by e12e »

And this is why I won't trust SaaS that doesn't provide a viable self-host solution (which for practical purposes tends to mean Free software, although I suppose "binary" only self-contained jars might be a realistic alternative). And also why I can't see myself selling/working on such a solution without providing some form of viable/realistic exit strategy/alternative.

With traditional apps, you run the risk of eg: your laptop crashing/being stolen -- but if you need to work, you can just go and pick up a new laptop, burn an hour or so reinstalling your application(s) -- and hopefully get your work done by the deadline. With a self-hostable SaaS, you can spin up a vps/dedicated server and install, maybe even in less time -- but with "closed" SaaS -- you have no option.

Of course, with all (high-bandwidth) SaaS-solutions, network access becomes a single point of failure.

Re: Creative Cloud outage leaves Adobe users unable to work

#20

Post by Mandatum »

And this is the sticking point for cloud-focussed systems. It's too early to implement an "always-on" attitude in so many parts of the world. I hope the backlash to this 24-hour outage (which in some cases will lose clients over) acts as the poster-child for would-be cloud-only services.
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