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User Onboarding

useronboard.com

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Re: User Onboarding

#41

Hi everyone! I just saw a bunch of tweets linking to my site and traced it back here -- I'm the person behind this site and if anyone has any questions, I'd love to answer them here!

What do you think about adding a grade to each experience?

It's definitely tempting, but the reviews I provide are really just surface skims -- without knowing the constraints the teams are working with and/or what the conversion rates of the adoption funnel are, I'm really not in a position to dole out grades.

Re: User Onboarding

#42

Hi everyone! I just saw a bunch of tweets linking to my site and traced it back here -- I'm the person behind this site and if anyone has any questions, I'd love to answer them here!

Are you going to track these things over time? It would be pretty cool to see how things change along with an analysis of why they changed stuff. NB Really good job - I found this quite fascinating.

Yep, that's a big-time point of interest for me. Keep an eye out for some of that in the future!

Re: User Onboarding

#43

Hi everyone! I just saw a bunch of tweets linking to my site and traced it back here -- I'm the person behind this site and if anyone has any questions, I'd love to answer them here!

Very nice, great work! Some FYIs: On my iphone Safari browser, I found the next/prev buttons on the viewer to be very small targets. Also, before I noticed them, I tried swiping horizontally on the slide itself, but this triggers some weird zoom behavior. Lastly, it's hard to see the details of the slides when using this device/browser. Again, congrats on creating a great resource!

Those are good points, for sure. I hadn't considered the swiping part, especially. Mostly the details are stupidly small at mobile size -- as much as I'm a fan of responsive design, this really is more of a "desktop" activity.

Re: User Onboarding

#44
post #26

Hi everyone! I just saw a bunch of tweets linking to my site and traced it back here -- I'm the person behind this site and if anyone has any questions, I'd love to answer them here!

Any chance you could bring down the size of the screenshots you take? Most people don't have huge screens like you do, so I feel like I'm not seeing the typical UX. For instance, a lot of the buttons on these screens are very extremely pushed to the side when they're in the corners. Look at the Shopify one specifically. And while yes, some users will have screens that huge and designers will have to deal with that ed…

I actually just got an email with this question yesterday, as well! Going full-screen gives me extra screen space to tack on the annotations without covering other parts of the interface up, but I agree that sometimes things spill over. I could try letterboxing it and seeing where that leads -- thanks for the feedback. In general, though, I also wish more teams had a simple "max width: 1400px;" declaration!

Re: User Onboarding

#46

I thought it would be interesting to see how http://www.useronboard.com/ stacks up, based on some of the feedback dished out in those teardowns. Some quick notes, based on http://i.imgur.com/mIwr3TS.png , and assuming that the goal is to sell copies of the book. - There's no call to action at all - Assuming someone who lands here would have some idea of what user onboarding is, the page doesn't say specifically how t…

Very nice feedback! I agree there's plenty of room for improvement here -- it started as a side project I threw together over a weekend and it's always had a bit of a "cobbler's children" status.

That said, the fact that it skews educational over salesy is very intentional -- I'd much rather have you find it to be a phenomenal resource and come back over and over (and then buy the book) than I would have it try to sell you hard on the first visit, which is probably unlikely to be optimal timing. To that point, I didn't see you mention signing up for the mailing list or not, but if you did, it's "working" as intended for visit one!

But yeah, overall, you're quite right to turn my own advice back on me!

Re: User Onboarding

#48

I thought it would be interesting to see how http://www.useronboard.com/ stacks up, based on some of the feedback dished out in those teardowns. Some quick notes, based on http://i.imgur.com/mIwr3TS.png , and assuming that the goal is to sell copies of the book. - There's no call to action at all - Assuming someone who lands here would have some idea of what user onboarding is, the page doesn't say specifically how t…

> There's no call to action at all There's a giant blue button that says Check out the Book

It's been mentioned that it's below the fold, but it's also worth noting that it's not even on the linked page.

The article page linked to from HN is "http://www.useronboard.com/onboarding-teardowns/", which has zero calls to action on it natively. If I go back to home, yes, I see the button, below the fold, presumably it exists on other pages as well, but it is definitely not on the linked page, which had me questioning why I couldn't find it (and spending an inordinately long time looking for it).

Re: User Onboarding

#50
It's super instructive and extremely interesting. If anything, I'd like to see more BAD examples :) I should think they're easier to find!
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