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Passwords for JetBlue accounts cannot contain a Q or a Z

help.jetblue.com

121–130 of 221 posts

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#121
post #56

Actually this kind of gives me an idea: what if modern systems decided to just tell people they can't use "p" so that people stop using the word "password" or variants as their password. Hell, for that matter, tell users they can't use vowels so they can't make words. They might do leet speak, or whatever which is pretty easy to crack given time, but it stops things like password re-use attacks (people less likely to…

From a usability standpoint I would say it is easier to advise the user that using a commonly used password is a bad idea. Suggest alternatives but ultimately it is their choice.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#122

They use Sabre (like others), and it's an archaic holdover from when phones didn't have Qs or Zs.

Today, I learned that phones didn't have Qs or Zs. Things you don't notice on that one rotary phone your parents used to have when you were 5.

Or the rotary phone your parents still have right now in my case.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#123

They use Sabre (like others), and it's an archaic holdover from when phones didn't have Qs or Zs.

I then wonder if these passwords are even less secure since the backend system would have mapped {A,B,C}=1 at some point for the dialer system to work. so my password "CaB" would be the same as "cab" and "CAB" and "ABC" and "111", etc.

Random tidbit: The "1" digit on a telephone has no letters associated with it; "2" is assigned "ABC".

(This was burned into my brain years and years ago while watching a "Jeopardy!" episode, in which this mistake caused all three contestants to lose the final round.)

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#125

Earlier quoted context omitted.

Given the other strange, arbitrary restrictions we've seen in the wild over the years — no "special" characters, no longer than 12 characters, ad nauseum — my bet is that someone has it in his head that restricting the usable character set even further will somehow improve security. How, exactly, a rule like this improves security, I'm sure he cannot say, at least in a sensical way. Most of the time, these weird rule…

So Microsoft Live has a limit of 16 characters, ASCII and some other restrictions. I emailed someone that used to work on that team in a decently high capacity. He said it was a restriction in the original system, designed sometimes in the 90s, and that the password validation code is in several different places in the entire system (different products like Hotmail and so on). The char limit, well, they had to pick a…

Given the sheer number of arbitrary limits found in websites, I suspect your example is probably anecdotal.

It may have been as simple as someone piping something to a shell script to setup an account, and not escaping things correctly

This is precisely my point.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#126

Earlier quoted context omitted.

This may well be the most elegant way to solve a complex problem. It seems to me that these silly, arbitrary restrictions on password lengths and contents are far too common to explain or excuse in this way. The full list of JetBlue's password restrictions looks very much like the restrictions at a zillion other sites. The "no Q or Z" thing is strikingly weird, but its probably less harmful than the (very common) low…

How do you type your password into your telephone, something this system has to support? That's why you can't use Q and Z -- it's not on the phone.

"Type your password into your telephone"; already they're asking me to do the wrong thing. If my password is anywhere near secure, then typing it into a phone would be a nightmare. A combination of 16 numbers and letters that I need to convert to numbers? I'd be pressing zero and hoping for an operator before I even opened up my password vault to find the secure password to begin with.

If you want a phone interface, give me a PIN option. Sure you'll not want me to be able to buy plane tickets with just the PIN, but that should be sufficient to protect user data.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#127
post #71
post #51

Earlier quoted context omitted.

I don't know about that. Have a source? This is a pretty bad practice so I would be very surprised to see google doing this.

If you have a google apps account, and you create an account for a user (or adminstratively reset their password for them) they will get an email like: Hi Tina, You have a new account at Example Association. Your username is tsmith. Your initial password is ZjAdhUVC (you will need to change this when you log in). Your new email address is tsmith@example.com You can sign in to Example Association services at: http://w…

What's the issue? They force a reset so there is no difference between giving a temporary password like this or a URL which is unique to them?

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#128
post #51

Earlier quoted context omitted.

I don't know about that. Have a source? This is a pretty bad practice so I would be very surprised to see google doing this.

I can't reply to the post below you for some reason, so I'm posting here. Yes, Google sends passwords in plaintext when you have to create an account for another user. But on your first login it requires you to change the password.

Google still sends the password in plain text which is bad practice regardless of what they do after.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#129
post #88

Earlier quoted context omitted.

This may well be the most elegant way to solve a complex problem. It seems to me that these silly, arbitrary restrictions on password lengths and contents are far too common to explain or excuse in this way. The full list of JetBlue's password restrictions looks very much like the restrictions at a zillion other sites. The "no Q or Z" thing is strikingly weird, but its probably less harmful than the (very common) low…

Sure, maybe. But you're guessing at how the system works and how it's used and what the constraints are... Maybe Jetblue's developers a bunch of lazy dummies who couldn't think up the solution in your comment... But my experience suggests to me that they're much more likely to be perfectly competent and that there's simply more to the problem than is apparent from the outside.

That's quite generous of you. I don't think there's any more reason to assume they are competent than to assume they aren't.

The fact is that this sucks for the user. It's also a pretty safe bet to say that there are lots of developers putting code into use solving problems outside their competency. You may not want to assume this evidence makes them terrible developers, but that doesn't make the inverse any more likely, either.

Re: Passwords for JetBlue accounts cannot contain a Q or a Z

#130
post #16
post #10

Looks like it has to do with the venerable Sabre system (scroll to bottom): http://kottke.org/12/06/the-worlds-worst-password-requiremen...

It's worth noting that when you say "venerable" you mean it. Basic research for what would become Sabre first started in 1953, development started in earnest in 1957, and it was online in 1960. It's also interesting that the project got its start because an IBM salesman just happened to be sitting next to the president of American Airlines on a flight, and that salesman happened to be working on a massive air defense…

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