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iMessage purgatory

adampash.com

51–60 of 172 posts

Re: iMessage purgatory

#51
> save the green vs. blue bubbles, which are in their own way a sort of weird social/status indicator

Save your opinionated anti Apple rhetoric. The color coded indicator allows people to know which features are included in the service, or whether your text was delivered and read or in your case, not delivered...

Re: iMessage purgatory

#52
post #30

I went through this last month when I switched to the Nexus 5, had no clue I wasn't getting messages until someone with an iPhone tweeted at me asking why I as ignoring them. However, all it took from me was a call to Apple's customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me. Have you b…

It's encouraging that they actually have the capability to fix the issue, but you really shouldn't have to call tech support to regain control of your phone number. When you sign up for iMessages they don't say "We take over your phone number and route all texts from iphones to it and you'll have to call tech support to make us stop!"

Re: iMessage purgatory

#53
post #29

Wow, this has been going on for at least a year. I can't believe that Apple hasn't already fixed this problem, it really calls into question their commitment to doing the right thing.

Yeah it's stupid issue but extremely easy to resolve. My messages went to purgatory for about 15 minutes. http://phandroid.com/2014/04/07/turn-off-imessage-iphone-to-...

Yeah I tried that one too. Deactivated my number on imessage on my phone and turned it off everywhere else I used it. People sending me texts still send as imessage rather than SMS and still show as delivered on the senders end. My new HTC never gets any of it. Even worse none of my existing imessage devices get the message either. It's simply gone. An Apple support rep actually suggested that I have everyone that I text with delete their conversation thread with me in their app in order to fix the issue. Seems like an unreasonable burden to put on the user. Needless to say attempting that on a few friends phones did not seem to work.

Re: iMessage purgatory

#54

Earlier quoted context omitted.

It does. Log into your Apple ID at https://appleid.apple.com and un-associate your phone number. Though this only works if you attached your iPhone to your Apple ID in the first place. The phone bugs you about it repeatedly but many people do not do so.

Then I fail to see why this is really an issue - blog explains no proper solution, need to pay $20, engineers can't figure it out, etc... Sounds like hogwash.

Unnecessarily dismissive.

The OP has said [1] that he dissociated his number from iMessage and people who text him from iPhones are not getting through to him. That is problematic if you want to receive text messages on a non Apple phone.

It would seem he wrote in his blog in order to get help or bring it to a wider attention.

[1] https://news.ycombinator.com/item?id=7740438

Re: iMessage purgatory

#55

frustrating, indeed. the short answer is, if you are in the know, and you switch from iphone to android, disable iMessage on your iPhone first. It would be great to see an interoperable solution replace iMessage, but for now, it is (purportedly) secure and often more reliable than text messaging. I still pay for an unlimited sms plan.

> I still pay for an unlimited ams plan

I just couldn't bring myself to be extorted 25 or 50 cents per text. Why is there no government investigation in to this? No class action?

I thank Apple for at least allowing me to text the majority of my friends for free.

Re: iMessage purgatory

#56
post #30

I went through this last month when I switched to the Nexus 5, had no clue I wasn't getting messages until someone with an iPhone tweeted at me asking why I as ignoring them. However, all it took from me was a call to Apple's customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me. Have you b…

It's encouraging that they actually have the capability to fix the issue, but you really shouldn't have to call tech support to regain control of your phone number. When you sign up for iMessages they don't say "We take over your phone number and route all texts from iphones to it and you'll have to call tech support to make us stop!"

Oh of course, it's insanely annoying. It's not even something that crossed my mind since before transitioning to my iPhone I used to carry multiple phones on me and just switch SIMs around (I'm a mobile dev, not a drug dealer, I promise) I'm just saying that it's not hopeless, Apple hasn't done anything about it in years and from the blog it seems like the writer thinks they'll just never get text messages from iPhone users again, which is false.

From what I understand, it's less of a deliberate "HAHA SCREW YOU" and more of a caching issue on their iMessage registration side. The removal of my number took around 24 hours to propagate to their services (e.g. if a person who didn't have a thread with me put in my number, it would show green not blue) and I had to have some friends delete our chat history since my iMessage-ness was cached on their phone.

I think Apple only checks iMessage registration in pull format, e.g. when someone toggles iMessage on/off on their phone, rather than constantly checking it through some "does this phone have service" background test.

Re: iMessage purgatory

#57
post #18
post #9

What is interesting to me always is that my experience trying to send iMessages to people is usually the opposite: if someone's phone runs out of batteries or they start a phone call (on CDMA, which can't do voice and data simultaneously) I nearly instantly am forced to send them text messages. I also have found the "Delivered" notices very reliable: AFAIK they require a device to actually receive the message. Note h…

My sister has an iPhone, but no data plan. So, if she's out and I want to text her from my iPhone, she needs to make sure she doesn't have iMessages running on her computer at home. If it's on, I text her a bunch of times and I just get the blue bubbles. Then I get a bunch of SMS messages from her saying "where are you? why aren't you texting me back" and hilarity ensues. I guess I could just call her.

She could disassociate the phone number from her computer's iMessage account (Preferences -> Accounts). Then messages to her number would always go to her phone, and messages to the email account would go to the computer.

Re: iMessage purgatory

#58
Google Hangouts on my Android phone keeps bugging me to intergrate SMS into Hangouts, as well as to "confirm" my mobile number. My fear is that something analogous to the iMessage "purgatory" might happen, though I haven't heard of anyone experiencing it.

Re: iMessage purgatory

#59
post #30

I went through this last month when I switched to the Nexus 5, had no clue I wasn't getting messages until someone with an iPhone tweeted at me asking why I as ignoring them. However, all it took from me was a call to Apple's customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me. Have you b…

I suppose the question is, should you even have to do this?

Can't you assume that if a phone has iMessage open, you assume that number is active and poll to send keepalives. If the user has not opened iMessage for a while, you disassociate the number with iMesage. Before trying to send a message via iMessage, the server would check and reply if that user is still associated, if not the phone will fallback to SMS.

Re: iMessage purgatory

#60
post #30

I went through this last month when I switched to the Nexus 5, had no clue I wasn't getting messages until someone with an iPhone tweeted at me asking why I as ignoring them. However, all it took from me was a call to Apple's customer service, I told them I had just switched off my iPhone and no longer got texts from people with iMessage and they immediately sent me to a tech that fixed the problem for me. Have you b…

It's encouraging that they actually have the capability to fix the issue, but you really shouldn't have to call tech support to regain control of your phone number. When you sign up for iMessages they don't say "We take over your phone number and route all texts from iphones to it and you'll have to call tech support to make us stop!"

How do you propose they fix it? Integrating with the infrastructure of every carrier to detect when a not-iPhone is activated on a line previously occupied by an iPhone is probably expensive and invasive to carriers.

Also you don't have to call tech support. You can deregister iMessage from Settings (by turning it off) before you activate a new phone.

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