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Facebook's Realtime Updates API has been down for 12 days

developers.facebook.com

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Re: Facebook's Realtime Updates API has been down for 12 days

#5

Post by bri3d »

As noted in the comments, this is in stark contrast to Facebook's new SLA policy announced at F8, with the patch seemingly slated for release in Facebook's standard iteration rather than fast-tracked to "within 48 hours."

http://thenextweb.com/facebook/2014/04/30/facebook-announces...

It seems as though they're already playing the "it's not a major bug" triage game that most companies find themselves trapped in upon agreeing on an SLA.

Obviously depending on Facebook's APIs for your well-being has never been a good move, but this API seems particularly egregious to break as it's mostly used by branding/marketing managers, the very people who give Facebook their revenue stream.

Re: Facebook's Realtime Updates API has been down for 12 days

#6

Post by mjn »

masterleep wrote: post #3
striking wrote: post #2

The tone of the comments is actually really striking. It almost sounds like people are pleading with Facebook to get their act together.

New to FB platform work, eh?

"Like the catcall of 'whore' or 'crook,' the Facebook Platform passes judgement before you even signed up for it. ... If you were innocent, why did you start using the Facebook Platform in the first place? ... Maybe it's me, maybe it's me, Facebook devs whisper quietly, alone, every Tuesday, before heaving the deep, lumbering sighs of resignation beyond sorrow."

http://www.bogost.com/blog/oauth_of_fealty.shtml

Re: Facebook's Realtime Updates API has been down for 12 days

#7

Post by bri3d »

sheetjs wrote: post #4

Apparently you must have a facebook account to read this. Does the link point to a status page or a discussion?

It links to a bug in Facebook's developer-facing/public bug reporting tool. Lots of angry comments about various products (mostly marketing related) depending on the API for updates, suggested workarounds (rewrite to query/pull rather than accept pushes), and an indication from Facebook that the fix will go out with this week's standard Facebook API iteration (they're released on Thursdays).

This is mostly of interest because at the recent F8 conference Facebook announced a "48 hour SLA" for "major bugs" and it appears this bug wasn't "major" enough to be fast-tracked.

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