Earlier quoted context omitted.
Companies need to send out an email to all employees every morning reminding them of the most basic law of corporate communications: "When you speak to a customer, reporter, friend, or any other person not employed by $Company about $Company-related matters, you are acting as a public representative of $Company. Regardless of whom you speak to or in what context, you must assume your words will be repeated to the ent…
Also, maybe my time zones are wrong, but it seems like the engineer changed the bug status to "disclosed" late in the day Friday? A corollary: Don't do sh*t late Friday that will fester over the weekend. It makes me mental when people want to "close their week" by deploying a change to a public-facing system. Yes it feels great to check it off your list and start your weekend. But unless you're prepared to deal with…
I'm not sure how it works elsewhere, but together we have a very strict "We DO NOT deploy production changes on Friday". New chef script? Monday. Change to how we're sending writes or reads to different DB clusters? Monday.
I do not know why this isn't the norm in more places.