Earlier quoted context omitted.
The UK isn't really a "European" country in this regard; it still prefers inefficient private quasi-monopolies to properly functioning state services. The UK "last mile" infrastructure is unbundled so you can get your DSL service through a wide variety of providers - but actual line speed upgrades and faults are still at the mercy of BT incompetence, and everyone has to pay them £15/month for "line rental" even if yo…
"properly functioning state services" You obviously aren't old enough to remember when BT was part of the state owned post office. It wasn't great.
My argument is that state services don't have to be awful, as a lot of people seem to think. It depends on local political culture. British culture has American pro-privatisation far more than the German/Nordic tradition of efficient services.
Estonia is doing rather well at state-supported internet.