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Amazon Accused of Cheating Customers Through Shipping Costs

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11–20 of 61 posts

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#11

Ugh, I hate lawsuits. Amazon often clearly states under the price "Note: This item may be available at a lower price from other sellers that are not eligible for Amazon Prime."

No this is about it being available from the same seller for a lower price not on Amazon Prime. This means that Amazon Prime is getting you no benefit on this purchase. Amazon are saying it gives you free shipping and charging you money for the that service therefore IF true Amazon is defrauding customers.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#12

Ugh, I hate lawsuits. Amazon often clearly states under the price "Note: This item may be available at a lower price from other sellers that are not eligible for Amazon Prime."

They do that NOW. They did not for a long time. At one point it was bad enough that I could look at an item as a prime user, and see the lowest listed price. Then open the same product page in an incognito browser, and the lowest listed price has changed, to one approximately lower by the price of shipping.

Further, the new notice (and it really is new, it came sometime in the last 4 months) does not in any way absolve Amazon from cheating its customers.

They promised me that I could pay an upfront fee of ~59 dollars, and get free shipping on a wide variety of items for a year. Instead they took the 59 dollars, raised the prices of the items by approximately what shipping would have cost, and called the shipping free.

They deserve the lawsuit.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#13

This is interesting. I'd like to hear what HN's take is on this. I noticed that about 30% of the time products take 3 days, not the advertised 2 to get to me. I live in SF so they really have no excuse. Didn't bother me to much but never the less annoying when paying for the feature. Another slightly off-topic gripe about prime I haven't seen much flak regarding is shipping things like a roll of duck tape in a 12x16"…

If their delivery time is off from their stated delivery time (what you get in your email), you can get an extra month of Prime out of that[1].

[1] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#14

This is interesting. I'd like to hear what HN's take is on this. I noticed that about 30% of the time products take 3 days, not the advertised 2 to get to me. I live in SF so they really have no excuse. Didn't bother me to much but never the less annoying when paying for the feature. Another slightly off-topic gripe about prime I haven't seen much flak regarding is shipping things like a roll of duck tape in a 12x16"…

I currently live in Ohio and it really is 1-2 day shipping here. When I lived in Seattle, 2 day shipping was 3 day shipping for anything shipped from east of the Rocky Mountains. I don't know if there's a lot Amazon can do about that. There's big mountains in the way. You're looking at quite a few extras hours in transit compared to a place closer to the warehouse. (Even with using planes)

I live in Ohio too. I was paying for Prime until I realized from friends that everyone in Ohio gets their packages in 1-2 days from Amazon.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#15

Ugh, I hate lawsuits. Amazon often clearly states under the price "Note: This item may be available at a lower price from other sellers that are not eligible for Amazon Prime."

The issue is that they are encouraging vendors to artificially inflate the prices of products to cover shipping costs. Essentially, the shipping cost is hidden in the price of the product. The losses Amazon would normally incur as a result of Prime usage are reduced as a result of this.

Lawsuit and legality aside, for those of us that use Prime primarily for the shipping this reduces the value of the service while reducing the cost to Amazon of providing the service.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#16
I think the obvious answer is that this isn't FREE shipping. Nothing is FREE. "Free" shipping is nothing but marketing speak, and if this is illegal so is "Buy one get one Free" or "Buy one get one half price" since the discount is built into the business model.

My wife is an Amazon seller and yes when she ships prime she must pay for shipping which would force her to lose money on each shipment so she builds the cost of shipping into the cost of the item. The cost of her taxes are in the item. The cost of her employees are in her item. The cost of software licenses are built into the item.

The only thing you get with FREE shipping is a receipt that doesn't include shipping as a line item. Someone has to pay the driver, buy the truck, and put fuel in it, pay for the insurance, etc, etc, etc. It can't possibly be free.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#17
post #8

I caught amazon pulling this a while back and it was disappointing. Screenshots: http://imgur.com/a/fiPnD Notice it's the same exact item# Not logged in : $19.23 + 6.99 shipping When Logged in: $27.85 + free shipping

However, you should also note that the cheaper item is sold by an affiliate, and not by Amazon itself. When you are logged into your prime account, it defaults to showing prime-eligible items by default. Your screenshot does not show Amazon adjusting their prices based on whether you are logged in or not.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#18

This is interesting. I'd like to hear what HN's take is on this. I noticed that about 30% of the time products take 3 days, not the advertised 2 to get to me. I live in SF so they really have no excuse. Didn't bother me to much but never the less annoying when paying for the feature. Another slightly off-topic gripe about prime I haven't seen much flak regarding is shipping things like a roll of duck tape in a 12x16"…

If their delivery time is off from their stated delivery time (what you get in your email), you can get an extra month of Prime out of that[1]. [1] https://www.amazon.com/gp/help/customer/display.html?nodeId=...

Oh man, now its time to dig through all my emails for tracking info. Thanks for that!

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#19
post #16

I think the obvious answer is that this isn't FREE shipping. Nothing is FREE. "Free" shipping is nothing but marketing speak, and if this is illegal so is "Buy one get one Free" or "Buy one get one half price" since the discount is built into the business model. My wife is an Amazon seller and yes when she ships prime she must pay for shipping which would force her to lose money on each shipment so she builds the cos…

I don't think anyone doubts that the shipping costs money to someone, but the assumption many people might have is that Amazon themselves would be the ones paying the shipping costs to your wife behind the scenes because the customer already paid Amazon in advance when they paid for a Prime membership.

It is news to me that this is not the way things work.

Re: Amazon Accused of Cheating Customers Through Shipping Costs

#20
post #19
post #16

I think the obvious answer is that this isn't FREE shipping. Nothing is FREE. "Free" shipping is nothing but marketing speak, and if this is illegal so is "Buy one get one Free" or "Buy one get one half price" since the discount is built into the business model. My wife is an Amazon seller and yes when she ships prime she must pay for shipping which would force her to lose money on each shipment so she builds the cos…

I don't think anyone doubts that the shipping costs money to someone, but the assumption many people might have is that Amazon themselves would be the ones paying the shipping costs to your wife behind the scenes because the customer already paid Amazon in advance when they paid for a Prime membership. It is news to me that this is not the way things work.

eBay is doing the same thing. They are pushing sellers to offer free shipping which simply means don't line item your shipping costs. The sellers still need to pay for shipping. Amazon still needs to pay for shipping too. It is built into their model.

I mean really people, I hate to sound condescending, but... when you do a "buy one get one free" do you really think you got something for free?

Maybe one day we'll all get free healthcare and free schools and freeways too. Don't kid yourself, you're paying for them.

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