11–20 of 24 posts
IRC obviously isn't mainstream and lacks features that some other systems have, but whenever I'm working on something and want a quick question answered that I can't get via google, I look for an IRC channel first.
You know what I miss for instant support? IRC. It combines with instant gratification of phone calls with the crowd-support of forums or community support portals. IRC obviously isn't mainstream and lacks features that some other systems have, but whenever I'm working on something and want a quick question answered that I can't get via google, I look for an IRC channel first.
You know what I miss for instant support? IRC. It combines with instant gratification of phone calls with the crowd-support of forums or community support portals. IRC obviously isn't mainstream and lacks features that some other systems have, but whenever I'm working on something and want a quick question answered that I can't get via google, I look for an IRC channel first.
A lot of the reason why a phone number isn't used is because of the unpredictable and immediate nature that comes with that channel of communication. Not every company has enough people or time to be constantly distracted by phone calls. That plus society has taught us that a ringing phone must be answered if you're around or it is considered rude, whereas an email can be left for a while, digested, and replied to at…
A phone call is by definition a conversation. With emails, you need many of them to create a conversation so you will probably not get the shit done with one email. With a phone call at the time you hang up, it's done.
I saw AirCall popup ProductHunt a few days ago. Any chance I could ask for an early-invite? We're using a big of a hacked-together Twilio + Google Voice solution right now to route calls to the right employee at the moment.
https://twitter.com/OlivierPailhes is the CEO and he's super nice, get in touch with him and he'll give you early access very likely!
if anyone cares enough to want to speak with a company rep, as the CEO i'm more than happy to be that person. in fact i should be, for as long as i possibly can. you need to know your customers, and how else can you effectively train your sales and support reps?
anecdotally: Adora Cheung learned the cleaning biz as a cleaner. after raising $30M, she posed as a secret cleaner on Thanksgiving as a way of expressing gratitude. literally got her hands dirty. ;>