Hey all! Co-founder of HUM here, and happy to answer any questions you may have about it. We've been cranking away on this product for the better part of the past year and are very excited to be rolling it out over the coming weeks.
Nice work!
Hum
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Re: Hum
#12Why announce the product before shipping? I added my email to the list, but I probably won't remember what the product is when you finally release it.
The copy could use some work, you should be able to pare down a lot of the text. Also, you could increase the font size for maximum comfort. Why is the product name capitalized? When I see HUM I think "H. U. M."
Re: Hum
#13Putting aside my own aversion to yet another opportunity to ramp up my continuous partial attention deficit, this strikes me as a solution looking for a problem. One of my smartest friends noticed that when his support team answered emails quickly, the customer would treat this as an implicit invitation to shift the support thread into a support chat, via email. They added a 3-hour delay before support sees any email…
You make some excellent points about using email in a support organization. To be fair though, Hum isn't designed to be used by employees in a call center.
Instead, Hum addresses a much more fundamental shift in communication patterns that is already in full swing. Conversations are getting shorter and shorter, and more to the point. Most teens I know never check their email. Many of them don't even have email addresses.
Hum combines some of the core organization elements of email, like threads and subject lines, with features that many people have come to expect from their more modern IM/text/Twitter client like instant updates, presence, typing indicators, @mentions, etc. It strikes a balance between the two that helps bridge the gap from email to a much faster and more productive medium.
Re: Hum
#14Am I missing the differences between this and HipChat?
Re: Hum
#15Hey all! Co-founder of HUM here, and happy to answer any questions you may have about it. We've been cranking away on this product for the better part of the past year and are very excited to be rolling it out over the coming weeks.
What's Hum's relationship with Email? Will it be integrated in any capacity? Also, not in a technical manner, but how will Hum be different than any other chat program?
Re: Hum
#16Re: Hum
#17Why are startups always out to redefine stuff that is working fine? Stop inventing solutions to problems that don't exist.
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Re: Hum
#18Putting aside my own aversion to yet another opportunity to ramp up my continuous partial attention deficit, this strikes me as a solution looking for a problem. One of my smartest friends noticed that when his support team answered emails quickly, the customer would treat this as an implicit invitation to shift the support thread into a support chat, via email. They added a 3-hour delay before support sees any email…
You make some excellent points about using email in a support organization. To be fair though, Hum isn't designed to be used by employees in a call center. Instead, Hum addresses a much more fundamental shift in communication patterns that is already in full swing. Conversations are getting shorter and shorter, and more to the point. Most teens I know never check their email. Many of them don't even have email addres…
This is the first time I've ever seen anyone label the "instant updates" of IM/texts/Twitter as more productive than email.
Re: Hum
#19I accidentally upvoted this with my big fingers. Now, having seen the video, I wish I could take that upvote back.
Re: Hum
#20Hey all! Co-founder of HUM here, and happy to answer any questions you may have about it. We've been cranking away on this product for the better part of the past year and are very excited to be rolling it out over the coming weeks.
What's Hum's relationship with Email? Will it be integrated in any capacity? Also, not in a technical manner, but how will Hum be different than any other chat program?
Hum is able to both send and receive emails. People who receive stuff you send over email will be able to reply using the usual reply button, but it's not a full-fledged email client. The email integration is there to make it easy for folks who'd like to use it with their existing network of email contacts.
In addition, every Hum user gets an email address at letshum.com that they can use for incoming email.