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T-Mobile Turns An Industry On Its Ear

nytimes.com

21–30 of 83 posts

Re: T-Mobile Turns An Industry On Its Ear

#21
post #13

How ironic. I'm packing for a brief trip to London, and I'd like to use my iPhone 5 while I'm there. T-Mobile offers terrific deals on sim cards in the UK. For about 15GBP or so, I could easily get a sim card with more talk minutes, texts, and data than I could possibly use during my short trip. It's so simple, I could get it from a vending machine at Heathrow. Perfect. The only bad news is that AT&T won't allow it.…

T Mobile will pay early termination fees if you switch. I haven't taken advantage of this yet, but I will, because I hate the slimy practices of AT&T.

Re: T-Mobile Turns An Industry On Its Ear

#23
Personal anecdote that shows how customer service laser-focused T-Mobile is:

Last week the T-Mobile CMO announced a nationwide campaign in which existing and new customers could turn in any Blackberry and get $200 towards a new phone (it was a response in regards to the CEO of Blackberry blasting them the day before).

I had just switched over to T-Mobile a couple of days before (so that I can upgrade phones whenever I want with their Jump program) and gotten $0 for my Blackberry. Usually I don't bother but this time I wanted to carry out an experiment on T-Mobile's customer service and see if I could get them to retroactively honor the Blackberry deal.

Long story short, I twitted their CMO (I'm nobody on Twitter) and he got back to me within 30 minutes. The next day I got a call from T-Mobile's corporate that my account had $200 in credit!

Now, I'm their number one fan.

Re: T-Mobile Turns An Industry On Its Ear

#24
post #7

I really love T-Mobile, but its also a validation of all the ideas that traditional telecom regulation rejects. T-Mobile has focused its capital on urban areas and wealthier areas. My LTE download speeds in downtown Phila or DC are great. Service in the poor part of Wilmington where I live? I'm lucky to get 1-2 megabit on HSPA. People are rightfully excited about T-Mobile, but let's not forget that its success to dat…

I live in Silicon Valley and my AT&T service is, loosely speaking, "pretty shitty".

Re: T-Mobile Turns An Industry On Its Ear

#25
Am I the only one who read this as "glory be to our overlords for they give us 1 in every 100 days off"

The exact same government agencies that are being praised for their pro competition prescience allowed the market to become an oligopoly between 2000 and 2010.

http://technologizer.com/2011/03/20/att-buys-t-mobile/

Re: T-Mobile Turns An Industry On Its Ear

#26
post #13

How ironic. I'm packing for a brief trip to London, and I'd like to use my iPhone 5 while I'm there. T-Mobile offers terrific deals on sim cards in the UK. For about 15GBP or so, I could easily get a sim card with more talk minutes, texts, and data than I could possibly use during my short trip. It's so simple, I could get it from a vending machine at Heathrow. Perfect. The only bad news is that AT&T won't allow it.…

If you were already on tmo you wouldn't need a sim unless you planned to do a lot of voice. Plans include international text and data now.

Re: T-Mobile Turns An Industry On Its Ear

#27

Personal anecdote that shows how customer service laser-focused T-Mobile is: Last week the T-Mobile CMO announced a nationwide campaign in which existing and new customers could turn in any Blackberry and get $200 towards a new phone (it was a response in regards to the CEO of Blackberry blasting them the day before). I had just switched over to T-Mobile a couple of days before (so that I can upgrade phones whenever…

I agree. I paid an ETF months ago before tmo announced the deal where they would pay, so I called them and asked if they would honor it. Turns out they wouldn't go back that far, but gave me a $50 credit for calling.

Re: T-Mobile Turns An Industry On Its Ear

#28
post #7

I really love T-Mobile, but its also a validation of all the ideas that traditional telecom regulation rejects. T-Mobile has focused its capital on urban areas and wealthier areas. My LTE download speeds in downtown Phila or DC are great. Service in the poor part of Wilmington where I live? I'm lucky to get 1-2 megabit on HSPA. People are rightfully excited about T-Mobile, but let's not forget that its success to dat…

I live in Silicon Valley and my AT&T service is, loosely speaking, "pretty shitty".

http://www.fiercewireless.com/tech/story/verizon-sprint-lead....

ATT covers 280m people with LTE versus T-Mobile's 210m. Note the number of posters here saying they'd switch to TMobile if coverage was better. Anecdotally, on the east coast between Phila and DC, TMobile is good in the major cities and along thebhighway, but useless in many suburbs. Of course, ATT also spends more in a quarter on CapEx as TMobile does in a year.

Re: T-Mobile Turns An Industry On Its Ear

#29
post #7

I really love T-Mobile, but its also a validation of all the ideas that traditional telecom regulation rejects. T-Mobile has focused its capital on urban areas and wealthier areas. My LTE download speeds in downtown Phila or DC are great. Service in the poor part of Wilmington where I live? I'm lucky to get 1-2 megabit on HSPA. People are rightfully excited about T-Mobile, but let's not forget that its success to dat…

> I really love T-Mobile, but its also a validation of all the ideas that traditional telecom regulation rejects.

It's quite possible that traditional telecom regulation is ill conceived. Rural build out requirements are effectively a tax on providing service in urban areas used to subsidize providing service in rural areas. It's government interference in the market -- and maybe that's necessary to get what we want, but we should at least admit what we're doing so we can properly evaluate it.

In particular, if we want to have a subsidy for rural build outs, that doesn't automatically mean the money should come from telecommunication customers in urban areas. The premise itself is that telecommunications service is something good that we want to promote and make more affordable, so making it less affordable for urban customers in order to subsidize rural customers is robbing Peter to pay Paul. If we have to rob somebody then we should either rob somebody we don't like (e.g. tax cigarettes or gas guzzlers) or the money should come from everyone equitably via a tax on general sales/income/etc.

"Traditional telecom regulation" implies that we can't have gigabit fiber in New York City (population density ~27,500/sq mi) until it is cost effective to also install it in Loving County, Texas (population density ~0.1/sq mi). That seems significantly less desirable than, for example, setting aside a fixed amount of subsidy each year and dividing it between each carrier based on the number of citizens newly served who were not previously served at a given class of service. That way the market works and the most efficient markets are not delayed (i.e. NYC gets gigabit fiber right away) but as the low hanging fruit is picked and the number of new residents offered service per year decreases, the subsidy per each newly served resident increases until the subsidy for installing service to the last unserved resident finally exceeds the cost of installing the service.

Re: T-Mobile Turns An Industry On Its Ear

#30
post #5

The author of this article feels that he would be happy to see T-Mobile die trying. I personally have nothing but respect for T-Mobile. It is hard to change fundamental things such as pricing when you are such a large corporation. Doubly hard if your competitors have successfully proven contract pricing works. I hope T-Mobile continues to innovate. The telecom industry is overall a dinosaur. What keeps them alive is…

> If we ever get a wireless alternative that is as fast as fiber (and easily deployable) we'd see the end of traditional telecoms as we know it. Like every Google Fiber set top box being a wireless access point accessible to other Google Fiber customers, as well as free to Android users? And Google using their fiber right of ways to deploy 802.11ac or picocells? Only in my dreams sir.

It would be neat if they offered a discount for them being wireless access points accessible to other Google Fiber customers.

I'm not sure about the Android part, just because it would be almost impossible to prevent someone from running all connections in a house through an Android device and get free internet.

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