Earlier quoted context omitted.
Silent would be worse. At least we know that the site is deliberately disabled by its owners, as opposed to a host of other hypotheticals we'd be discussing otherwise.
No. Because this shows that they aren't using some sort of professional crisis management team and are trying to handle it in house. That's ridiculous. They keep showing themselves incapable of handling such a high profile company.
You may be right that they are incompetent and it shows, but it doesn't necessarily follow that the answer is to right now immediately hire a new team and let them handle it.