Live data from Hacker News

Busting Comcast's $250 installation fee for 105 Mbps

comcastmyths.tumblr.com

11–20 of 97 posts

Re: Busting Comcast's $250 installation fee for 105 Mbps

#11
post #3

On a side note, what do you do at 105mbps that you cannot do at 50mbps? Unless maybe you have a multi user household. I pay $50 for 5mbps. It's highway robbery.

Not my post, but I also have 105mbps. In my neighborhood, the 50mbps connections share a node, while the 105mbps is on a different node.

Between 5pm and 11pm, the whole network gets over-saturated, except for the 105's.

Re: Busting Comcast's $250 installation fee for 105 Mbps

#12
post #9
post #6

Earlier quoted context omitted.

US ISPs seem to offer faster speeds every year too. But I of course agree that they generally need more competition. Verizon finally lit up my block for FiOS and I'm getting faster speeds at 25% less cost.

For most areas, that is wrong. I have been in the same area for a decade, and got offered 8mbps for an increased cost 8 years ago. That's it. Why? Because there is no competition.

What does a $250 upgrade fee have to do with that? If anything, shouldn't high fees encourage competition?

Re: Busting Comcast's $250 installation fee for 105 Mbps

#14
post #8
post #2

It's not exactly the crime of the century to want to charge you a fee for upgrading service.

I supposed there is no morality in the world that say you shouldn't be able to charge 150 bucks or whatever price for 5 megabits, but the quality of life would improve immensely with high bandwidth. That is, the difference between slowly browsing the textual internet forever on dailup and watching khanacademy youtube videos with a crappy DSL connection. Imagine that everyone are on gigabit connections? What would tha…

I'm not usually one to stand up for big businesses (especially telecoms companies) but you're being ridiculous.

>> "watching khanacademy youtube videos"

You don't need crazy fast internet to watch YouTube videos. I've been watching theme fine since I was on 1 mobs broadband. And do you really think that if we suddenly have super fast connections people will spend time watching educational content instead of porn and cat videos?

>> "Cable companies don't seem to care about anybody but themselves"

They care about their shareholders and maximising profits. They are running a telecoms business not trying to improve humanity!

Re: Busting Comcast's $250 installation fee for 105 Mbps

#15
post #2

It's not exactly the crime of the century to want to charge you a fee for upgrading service.

Don't you find that it should be at least somewhat commensurate with the work required though? $250 to set the value for speed rating from 50 to 105Mbps on the backend service menu and then reboot the router; doesn't that seem a little bit like they might be playing on peoples lac of knowledge of the systems involved?

Re: Busting Comcast's $250 installation fee for 105 Mbps

#16
post #9
post #6

Earlier quoted context omitted.

US ISPs seem to offer faster speeds every year too. But I of course agree that they generally need more competition. Verizon finally lit up my block for FiOS and I'm getting faster speeds at 25% less cost.

For most areas, that is wrong. I have been in the same area for a decade, and got offered 8mbps for an increased cost 8 years ago. That's it. Why? Because there is no competition.

@eli- no, because Comcast et al actively suppress competition a la muncipal networks.

Re: Busting Comcast's $250 installation fee for 105 Mbps

#17
"After 10 hours on the phone with customer service, two trips to the local Comcast office and a chat with a rogue technician, the myth has been busted"

So the author spent maybe 12 hours figuring this out? Is his or her time worth more than 20 or so bucks per hour?

Re: Busting Comcast's $250 installation fee for 105 Mbps

#18
post #3

On a side note, what do you do at 105mbps that you cannot do at 50mbps? Unless maybe you have a multi user household. I pay $50 for 5mbps. It's highway robbery.

On a side note, what do you do at 105mbps that you cannot do at 50mbps?

Me, years ago: What will I do with this massive 40 MB hard drive?

Me, years ago: What will I do with this massive 4 GB hard drive?

Me, fewer years ago: What will I do with this massive 40 GB hard drive?

Me, today: This 2 TB hard drive is almost full. How much are 4 TB drives going for?

Me, years ago: Wow! The Internet speeds at college are so fast.

Me, upon every Internet bandwidth increase: I don't need it to be this fast. . . but it sure is nice!

What will I do at 105 that can't do at 50? I don't know yet. That's the point. Almost no one does. 640 kb isn't enough for anybody.

Re: Busting Comcast's $250 installation fee for 105 Mbps

#19
Can confirm.

I work for a telco and we recently upgraded our cable infrastructure to handle 100Mbit (previously 50Mbit was the fastest). All the customer needs is a DOCSIS 3.0 modem, we re-provision in our system and they'll get 100Mbit. They come into our store, swap modems, and they're done.

As for the hilarious/stupid/disappointing things OP was told by sales/tech support/whoever, I can also confirm that. Every day I have conversations with people all over the business who don't know the basics of our business like the difference between Megabit Megabyte, etc. etc.

Our company has also started ripping people off in similar ways (like a $50 fee to downgrade internet speed) and they'll even use the same lies and stupid answers when we as staff question this move. It's a money grab, plan and simple.

Re: Busting Comcast's $250 installation fee for 105 Mbps

#20

"After 10 hours on the phone with customer service, two trips to the local Comcast office and a chat with a rogue technician, the myth has been busted" So the author spent maybe 12 hours figuring this out? Is his or her time worth more than 20 or so bucks per hour?

You have to add the benefit of saving ~$250 to the benefit of getting the top post on HN. Then you divide.
Post reply on HN