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Bitcoin stolen while laptop was in Apple store

news.ycombinator.com

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Re: Bitcoin stolen while laptop was in Apple store

#11

Post by aroch »

d0 wrote: post #10
golubevpavel wrote: post #8

Earlier quoted context omitted.

Hm. What's wrong with FileVault? I knew that there could be some issues with my laptop after service it Apple, they informed me about it. But I thought to myself, come on, it's just a minor cooler issue, they won't even need to login to fix it. How could they possible break anything.

FileValult problems: http://mjtsai.com/blog/2012/08/07/filevault-2s-apple-id-back... AFAIK they don't login to fix hardware issues -- they netboot diagnostics software but on multiple occasions I was informed by people that Apple had "made a backup of their system" before a reinstall. What that entails and what the retention policy is, I do not know but I suspect unless they're doing a three-pass erase on their tempo…

So turn off letting your Apple ID unlock your FV volumes. A FV drive, that's locked cannot be unlocked just by having local access.

You authorize Apple to make a backup of your drive if yu're having work done that may cause data loss.

Re: Bitcoin stolen while laptop was in Apple store

#12

Post by d0 »

aroch wrote: post #11
d0 wrote: post #10

Earlier quoted context omitted.

FileValult problems: http://mjtsai.com/blog/2012/08/07/filevault-2s-apple-id-back... AFAIK they don't login to fix hardware issues -- they netboot diagnostics software but on multiple occasions I was informed by people that Apple had "made a backup of their system" before a reinstall. What that entails and what the retention policy is, I do not know but I suspect unless they're doing a three-pass erase on their tempo…

So turn off letting your Apple ID unlock your FV volumes. A FV drive, that's locked cannot be unlocked just by having local access. You authorize Apple to make a backup of your drive if yu're having work done that may cause data loss.

There is an issue with user switching and firewire/DMA that allows remote access as well as cold boot attacks but these are out of reach of most people.

Re: Bitcoin stolen while laptop was in Apple store

#13

Post by ef47d35620c1 »

headShrinker wrote: post #9
ef47d35620c1 wrote: post #6

Sorry to hear about your loss. I hope they catch the thief. Another very good reason to encrypt your hard drive is to prevent others from placing data on it. If they can access the drive, their motive may be to frame you by placing illegal files on your drive rather than simply taking your files. Think about it.

Maybe I'm not hearing you right. You are talking about a conspiracy to frame a complete stranger? While it's possible and easily doable, dare I ask, "why would anyone care to do this?". For fun? What financial gain is there in framing a stranger? My drives are encrypted btw.

Anyone could do it for any reason. Blackmail, revenge, etc.

Re: Bitcoin stolen while laptop was in Apple store

#15

Post by acdha »

d0 wrote: post #12
aroch wrote: post #11

Earlier quoted context omitted.

So turn off letting your Apple ID unlock your FV volumes. A FV drive, that's locked cannot be unlocked just by having local access. You authorize Apple to make a backup of your drive if yu're having work done that may cause data loss.

There is an issue with user switching and firewire/DMA that allows remote access as well as cold boot attacks but these are out of reach of most people.

firewire / thunderbolt DMA access was fixed many years ago: if you enabled a firmware password, those buses have DMA disabled.

Re: Bitcoin stolen while laptop was in Apple store

#16

Post by rmc »

golubevpavel wrote: post #5
patio11 wrote: post #3

Speak to an attorney. You may have signed something which waives all claims, but even if you don't have a prayer of winning in a court, at the very least an attorney is going to pester the heck out of Apple rather than waiting around by the phone for them to make it their problem.

Well, yes, they informed me that I might lose my data, but they did not inform me, that it might be stolen. I tried to settle it down, but it looks you are right and I have to hire an attorney to get my money back. I wonder how much it will cost me.

"lose you data" means it might be deleted. This looks like someone might have processed the data itself and moved it. This cannot happen accidentally.

Re: Bitcoin stolen while laptop was in Apple store

#17

Post by shinratdr »

d0 wrote: post #4

Moral of the story: don't deal with the Apple Store. The amount of people I know who have had their data trashed (after possibly being cloned) is quite high. The solution to most problems is wipe the machine. They usually come to me after telling them to fuck off. I haven't had to destroy a single machine yet. We're talking trivial shit like an HP printer driver thrashing the CPU or corrupt mail folders. Seriously, 1…

Contrasting anecdote: Had to deal with them many times for a variety of issues as have friends and family. Never had an issue that wasn't solved on the spot or with a quick repair turnaround.

The Apple Store service in your area depends on your area. The real moral is to not hand someone a wallet with $8500 in cash inside of it for no reason. Whether or not it's a physical or digital wallet is irrelevant. This is incredibly irresponsible on the part of OP.

Re: Bitcoin stolen while laptop was in Apple store

#18

Post by kaonashi »

d0 wrote: post #4

Moral of the story: don't deal with the Apple Store. The amount of people I know who have had their data trashed (after possibly being cloned) is quite high. The solution to most problems is wipe the machine. They usually come to me after telling them to fuck off. I haven't had to destroy a single machine yet. We're talking trivial shit like an HP printer driver thrashing the CPU or corrupt mail folders. Seriously, 1…

Moral of the story: don't have more money tied up in BTC than you can afford to lose.

Re: Bitcoin stolen while laptop was in Apple store

#19

Post by toomuchtodo »

acdha wrote: post #15
d0 wrote: post #12

Earlier quoted context omitted.

There is an issue with user switching and firewire/DMA that allows remote access as well as cold boot attacks but these are out of reach of most people.

firewire / thunderbolt DMA access was fixed many years ago: if you enabled a firmware password, those buses have DMA disabled.

Are you saying that if I have a firmware password on my MBA that my internal SSD is inaccessible via Thunderbolt externally (until I've entered my password)?

Re: Bitcoin stolen while laptop was in Apple store

#20

Post by toomuchtodo »

golubevpavel wrote: post #7
ef47d35620c1 wrote: post #6

Sorry to hear about your loss. I hope they catch the thief. Another very good reason to encrypt your hard drive is to prevent others from placing data on it. If they can access the drive, their motive may be to frame you by placing illegal files on your drive rather than simply taking your files. Think about it.

I never suspected it could happen at Apple. And it's not about $10, you know. It's $8500! I was counting on that money.

Have you thought about trying to track the person down using their wallet address? The blockchain is only as anonymous as someone is careful.
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