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Netflix performance on Verizon and Comcast has been dropping for months

arstechnica.com

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Re: Netflix performance on Verizon and Comcast has been dropping for months

#71

Post by lsaferite »

twoodfin wrote: post #54
michaelt wrote: post #44

Earlier quoted context omitted.

How is that consistent with the sudden drop in bandwidth shown in the article's graph http://cdn.arstechnica.net/wp-content/uploads/2014/02/netfli... - which is in mbps so if netflix increased their quality, you'd expect it to remain level. Which do you think is more likely, Verizon gained 15% more users after demand was level for months, or Verizon acted in their own self-interest, doing something they have publicly…

How is that consistent with the sudden drop in bandwidth shown in the article's graph ... which is in mbps so if netflix increased their quality, you'd expect it to remain level. To me, that looks an awful lot like our observed Cogent Verizon/Comcast performance starting around October. It also looks like what happens when a network connection becomes saturated: Performance doesn't drop off linearly, it drops off muc…

Minor point, but if I'm paying for 10Mbit, shouldn't I be able to actually USE that fully?

Mind you, I'm not paying for a 1Mbit with 10Mbit bursting.

I am the revenue source for my ISP and they should have a vested interest in providing me the service level I'm paying for.

EDIT: Also, the conflict of interest with an ISP also being a content provider should be legislated away. We have a horrible situation right now and it's only going to get worse.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#72

Post by lsaferite »

willvarfar wrote: post #20
tzakrajs wrote: post #18

Earlier quoted context omitted.

3Mbps is 0.20x (of 15Mbps) what he is paying for.

Bits != Bytes. Mbps == Megabits/sec MBps == Megabytes/sec

dangrossman said Mb/s samstave mistakenly read that as MB/s

Re: Netflix performance on Verizon and Comcast has been dropping for months

#73

Post by jorgeleo »

wmeredith wrote: post #69
steve19 wrote: post #63

Earlier quoted context omitted.

Why not wrap their supplied router in aluminium foil? For a few dollars the problem is solved (although I agree with everyone else....people could just as easily use their data connection on a phone)

Ah, the juxtaposition of this could be delicious. They wonder why there are no connections at that public hotspot. When they come out to check it and nothing's wrong (just remove the foil before hand - it's not like they could access the building without your knowledge) . They leave, you wrap it back up and they come out again with the same results but this time they replace the equipment... and so on. The only thing…

Here is the kicker... the rep over the phone told me that his suggestion was for us to disconnect the hot spot after the tech leaves. But I had read the service contract before calling, and it say that we are obligated to follow all Comcast policies, and in the last paragraph it say that any modification to the contract must be in written and signed by a Senior VP from Comcast.

So I ask the tech to give me his suggestion in writing, and he refused, and gave me a different reason every time I ask for a printed copy of his suggestion. When after all that denial I mention the last paragraph in the contract, hid answer was:

- I'm sorry I cannot help you, but I don't think you will cancel the service because we provide the fastest access and that is what you care about

- I was voting against you during Church Council! I don't want you here, I was happy with ATT because they don't force their policies against their customers

- Sir, I don't know why they would do that. Do you want me to send our hot spot and your FREE wireless router?

- No, cancel the order of those, and I'll bring this to the Chairman. They will decide if they want to take your liability.

After that, someone donated a wifi router (wasn't me)

Re: Netflix performance on Verizon and Comcast has been dropping for months

#74

Post by jorgeleo »

dllthomas wrote: post #58
sp332 wrote: post #52

Earlier quoted context omitted.

Sure, but at least it's not on the church's own equipment.

It sounds like it'd be mostly on Comcast's equipment, in this case...

Still coming out the wire assigned to the church address, and that what the ip will be traced to, hence authorized by the church; as in "the church agreed to have this hot spot here"

Re: Netflix performance on Verizon and Comcast has been dropping for months

#75

Post by dllthomas »

jorgeleo wrote: post #74
dllthomas wrote: post #58

Earlier quoted context omitted.

It sounds like it'd be mostly on Comcast's equipment, in this case...

Still coming out the wire assigned to the church address, and that what the ip will be traced to, hence authorized by the church; as in "the church agreed to have this hot spot here"

Fair enough.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#76

Post by squigs25 »

notlisted wrote: post #46

I have a theory... (based on personal experience). The issue for many is (was) with Apple TV, and not Verizon. I updated my Apple TV in november (shortly after Netflix introduced its SuperHD mode). For a long time after that, Netflix performance was abysmal (dropping down to sub 480p at times, especially during the night time). I complained to netflix and verizon. The latter suggested I try connecting to netflix on a…

I have FiOS and use google tv (underrated, but great) and I have been having issues with Netflix recently.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#77

Post by mml »

I have residential fiber from a local isp @100mbps up & down, and have definitely noticed netflix has been horrible for a few weeks (appletv).

I took a look at my airport stats, and it seems the atv had connected at 1mbps to the AP, which would certainly cause problems. A reboot of the ap & the atv resolved the issue.

If you have apple gear, you can see the data rate for your device by option-clicking the AP in airport assistant.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#78

Post by smspence »

notlisted wrote: post #46

I have a theory... (based on personal experience). The issue for many is (was) with Apple TV, and not Verizon. I updated my Apple TV in november (shortly after Netflix introduced its SuperHD mode). For a long time after that, Netflix performance was abysmal (dropping down to sub 480p at times, especially during the night time). I complained to netflix and verizon. The latter suggested I try connecting to netflix on a…

Netflix is unusable on my Apple TV. I can't even get through a 20-minute TV episode without it dropping to sub-480p quality and/or stopping completely. I've never been able to figure it out. I have the latest generation Apple TV updated with the latest software. I have tried rebooting it, etc.

It's only a problem on my Apple TV. Netflix works flawlessly on my Playstation 3, iPad, iPhone, and PC. My ISP is a regional provider called Mediacom.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#79

Post by twoodfin »

lsaferite wrote: post #71
twoodfin wrote: post #54

Earlier quoted context omitted.

How is that consistent with the sudden drop in bandwidth shown in the article's graph ... which is in mbps so if netflix increased their quality, you'd expect it to remain level. To me, that looks an awful lot like our observed Cogent Verizon/Comcast performance starting around October. It also looks like what happens when a network connection becomes saturated: Performance doesn't drop off linearly, it drops off muc…

Minor point, but if I'm paying for 10Mbit, shouldn't I be able to actually USE that fully? Mind you, I'm not paying for a 1Mbit with 10Mbit bursting. I am the revenue source for my ISP and they should have a vested interest in providing me the service level I'm paying for. EDIT: Also, the conflict of interest with an ISP also being a content provider should be legislated away. We have a horrible situation right now a…

I don't think your provider has guaranteed you 10Mbit constant bandwidth to every host on the internet. Would you demand 10Mbit constant bandwidth to the Galapagos islands? Or to some site getting slashdotted?

If you check your contract, I suspect 10Mbit or whatever is described as a maximum possible speed which can be affected by a variety of conditions and is not guaranteed.

Re: Netflix performance on Verizon and Comcast has been dropping for months

#80

Post by checker »

sp332 wrote: post #53
wting wrote: post #41

Earlier quoted context omitted.

They sell your debt to collection agencies who harass you until the end of time.

True, but they would also settle for a lot less than $485.

Wouldn't this hurt your credit score if it went all the way to settling with a collections agency?
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