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Re: undefined

#61

Post by jrs235 »

srean wrote: post #47
jrs235 wrote: post #34

Earlier quoted context omitted.

I agree. And if the OP really just wanted honest advice on whether to sue a start up or not the OP should have omitted the name of the start up. However, the name was provided because HN was not being used to get advice but was used as a side channel to provoke action from a Y Combinator funded company.

That was not my reading. To me the post seemed to be well intended: a way to get the message through to the investors so that the problem could be resolved without legal unpleasantness. EDIT: That is still well within request for "honest advice" in my books, or at least I dont see whats dishonest about the advice sought.

"a way to get the message through to the investors so that the problem could be resolved without legal unpleasantness."

So, not looking for honest advice but using HN as a side channel.

UPDATE: I never said it wasn't well intended. I said it wasn't for honest advice, OP was using HN as a communication forum side channel.

UPDATE 2: If he wanted honest advice he'd have been wise to omit the start up name.

UPDATE 3: The primary purpose of OPs post was to use HN as a communication vehicle with the start up involved, not to seek advice.

UPDATE 4: If the OP was seeking honest advice then he wouldn't have posted the name of the start up. Posting the name of the start up which happens to be funded by the provider of the discussion medium you are using is going to result in BIASED advice.

Re: undefined

#62

Post by chollida1 »

minimaxir wrote: post #29
mekoka wrote: post #10

Earlier quoted context omitted.

If Dr Bedi were to write an article titled "My experience with DrChrono" on, say, Medium and posted it here. Would it be killed as well?

It should be noted that Medium article rarely make the front page nowadays due to penalties, so a personal blog post might work better.

> It should be noted that Medium article rarely make the front page nowadays due to penalties, so a personal blog post might work better.

Meta question....What are these penalties you are referring to?

My understanding was the only ban hacker news imposed on sites was a binary one. ie a domain was banned or treated as an equal to all other allowed domains.

Re: undefined

#63

Post by rahimnathwani »

Skeletor wrote: post #22

This is Michael, CEO of drchrono. It's definitely a rude awakening to wake up to see a post on top of Hacker News from an angry customer. I've reached out to Dr. Dal to have a phone call today to see how we can resolve his issues. Me and my staff have attempted to have a phone call with him for the past several weeks to address his issues. Rather than try to dig into the issues he brought up publicly, we'll do our be…

Have you sent him a copy of all of his data? That may go a long way toward reducing/eliminating the risk to his business whilst you reach out.

Your note here suggests you may not have spoken with him yet, and may not even have a confirmed time for a phone call.

Re: undefined

#64

Post by pfraze »

gamblor956 wrote: post #50
austenallred wrote: post #21

Earlier quoted context omitted.

This is one of those weird instances when I think the poster was right to post, and I think PG was right to kill it. The poster was looking to have a conversation about what he should do, but PG saw the inevitable flame war coming (and even beginning in the post itself). I don't think any of us would pretend that thread would end up as constructive, so PG gave the definitive answer: Talk to them.

The unfortunate reality of many YC companies is that talking to them doesn't solve the issue until it becomes a PR crisis. At that point, the company usually falls all over itself to handle the customer's needs and loudly proclaims that it really wasn't their fault that a customer's complaints somehow went un-addressed for months despite multiple appeals by the customer to multiple employees and executives. That's so…

I don't think size matters so much as company priorities. Amazon has bent over backwards for me many times. Whether at scale or not, good support takes very specific focus.

Re: undefined

#65

Post by yarou »

Short answer: HN is not meant for ceaseless flame wars and drama (though it sometimes occurs).

That being said, I can feel the frustration of the original author, having been f*cked over before by a company I was a customer of. Seems like the problem is resolving itself, though. A rational corporate agent will try to repair this reputational blow in a swift manner.

Re: undefined

#66

Post by lmm »

chollida1 wrote: post #62
minimaxir wrote: post #29

Earlier quoted context omitted.

It should be noted that Medium article rarely make the front page nowadays due to penalties, so a personal blog post might work better.

> It should be noted that Medium article rarely make the front page nowadays due to penalties, so a personal blog post might work better. Meta question....What are these penalties you are referring to? My understanding was the only ban hacker news imposed on sites was a binary one. ie a domain was banned or treated as an equal to all other allowed domains.

I understand there are weighting penalties, where points for certain domains only count as e.g. 40% of their real value.

Re: undefined

#67

Post by jcutrell »

arethuza wrote: post #36
Skeletor wrote: post #22

This is Michael, CEO of drchrono. It's definitely a rude awakening to wake up to see a post on top of Hacker News from an angry customer. I've reached out to Dr. Dal to have a phone call today to see how we can resolve his issues. Me and my staff have attempted to have a phone call with him for the past several weeks to address his issues. Rather than try to dig into the issues he brought up publicly, we'll do our be…

Now you've just established the fact that HN is a good place to raise problems with YC companies. :-)

It's effective this time.

It wouldn't be effective if it became a complaint board.

Very glad to see that the CEO cares enough to comment, though. Good faith there, even if the op was "against the rules".

Re: undefined

#68

Post by rch »

arethuza wrote: post #36
Skeletor wrote: post #22

This is Michael, CEO of drchrono. It's definitely a rude awakening to wake up to see a post on top of Hacker News from an angry customer. I've reached out to Dr. Dal to have a phone call today to see how we can resolve his issues. Me and my staff have attempted to have a phone call with him for the past several weeks to address his issues. Rather than try to dig into the issues he brought up publicly, we'll do our be…

Now you've just established the fact that HN is a good place to raise problems with YC companies. :-)

My impression is that this forum provides some extraordinary benefits to YC companies. It's only natural that it would introduce a few risks as well.

One would hope that moderation will be just enough to keep HN from becoming a catch-all support site, without stifling the conversation altogether.

Re: undefined

#69

Post by xenophanes »

toomuchtodo wrote: post #52
tptacek wrote: post #32

He explained why on that post, but if you're wondering when this page falls off the top of the front page, keep in mind the possibility that it was flagged off by users like me. This thread is pure, distilled drama.

You're welcome to your opinion. There's a reason this thread is currently the 2nd thread on the HN front page. EDIT: Props to xenophanes for calling me out on my laziness. I've described more in depth the reasons for the attention called to this debacle: https://news.ycombinator.com/item?id=7178857

It being pure distilled drama would be a reason for it to be #2 on front page. You didn't even reply with a different opinion about what reason it's high on the front page.

So he has an opinion that he's willing to write out and expose to critical evaluation. You don't. You're thinking & conversing wrong.

Re: undefined

#70

Post by forgottenpass »

magikarp wrote: post #53
chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

What PG is saying is that HN can be used to criticize anyone except companies backed by YC. That's unacceptable.

In a social context, you make a very strong point.

Brace for business-based rationalizations as on why it's perfectly fine (HN is a YC marketing arm, he runs the website and can do whatever he wants, etc, etc).

If you're lucky, someone will start throwing around the word "entitled" to make you look like the bad guy just for expecting any standard of behavior from another that isn't exclusively profit focused.

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