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Re: undefined

#21

Post by austenallred »

chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

This is one of those weird instances when I think the poster was right to post, and I think PG was right to kill it. The poster was looking to have a conversation about what he should do, but PG saw the inevitable flame war coming (and even beginning in the post itself). I don't think any of us would pretend that thread would end up as constructive, so PG gave the definitive answer: Talk to them.

Re: undefined

#22

Post by Skeletor »

This is Michael, CEO of drchrono. It's definitely a rude awakening to wake up to see a post on top of Hacker News from an angry customer.

I've reached out to Dr. Dal to have a phone call today to see how we can resolve his issues. Me and my staff have attempted to have a phone call with him for the past several weeks to address his issues.

Rather than try to dig into the issues he brought up publicly, we'll do our best to contact him directly and resolve the issues he has.

Re: undefined

#23

Post by pg_is_a_butt »

jeffmould wrote: post #13
davidw wrote: post #8

While I understand PG's reasoning, I wonder if he's not risking drawing even more attention to things, given how much attention gets paid to HN.

Agree completely. I understand PG's reasoning/logic, however, the result risks a perception of the same type of response the OP got from his emails/letters to the company. If he had posted his complaint elsewhere and it ended up here would it have been deleted as well? However unlikely it may seem there is a good chance as well that the OP didn't even realize that this site is related to an investor of drchrono.

pg is a butt

Re: undefined

#24

Post by kruipen »

wurzelgogerer wrote: post #15
chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

I'm sure Dr. Bedi got his point across though. I wouldn't be surprised if everyone at the mentioned company is dealing with this s *storm right about now.

https://en.wikipedia.org/wiki/Streisand_effect

Re: undefined

#25

Post by [deleted] »

austenallred wrote: post #21
chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

This is one of those weird instances when I think the poster was right to post, and I think PG was right to kill it. The poster was looking to have a conversation about what he should do, but PG saw the inevitable flame war coming (and even beginning in the post itself). I don't think any of us would pretend that thread would end up as constructive, so PG gave the definitive answer: Talk to them.

[deleted]

Re: undefined

#26

Post by dhimes »

chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

He did more than that: he brought it to the attention of their investors. The investors should feel lucky to have this conduit of information. Because if what I read in the thread is correct, they may have a problem CEO on their hands. Those guys exist- they are very smart and persuasive and can even be charming when they need to be.

But they are company killers. And if I am an investor I want to find out sooner rather than later.

Re: undefined

#27

Post by candybar »

The main reason that I find this hypocritical is that similar complaints against non-YC companies, whether Google or Microsoft or some startup or US Government, are not given this treatment.

Re: undefined

#28

Post by retube »

Yeah I think killing this was pretty weak. If the post had been full of praise can guarantee it wouldn't have been killed. Sounds like the guy had exhausted most pre-sue options. Think it's right and important that companies NOT adhering to the presumably high standards that YC strives for get highlighted as well.

Re: undefined

#29

Post by minimaxir »

mekoka wrote: post #10
chrisacky wrote: post #2

PG already responded in the post. (He got downvoted heavily so his post is muted): As we say in the guidelines, http://ycombinator.com/newsguidelines.html HN is a news site, not a forum for people with issues with companies we've funded (even when concealed as Ask HNs). So I'm killing this. If you have an issue with Dr Chrono, please contact them directly. If you ask me, there wasn't anything wrong with the question.…

If Dr Bedi were to write an article titled "My experience with DrChrono" on, say, Medium and posted it here. Would it be killed as well?

It should be noted that Medium article rarely make the front page nowadays due to penalties, so a personal blog post might work better.

Re: undefined

#30

Post by minimaxir »

mcguire wrote: post #16
kohanz wrote: post #4

It doesn't seem fair. If the OP (drdal) had created a blog post instead, would that have made a difference?!

Wrong question. If the OP had written an AskHN saying how happy he was with the service , would that have made a difference. Can't really have a yes for one and a no for the other, in that case.

A how happy he was with the service post would read more like spam than a call for discussion.
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