I've used Bugzilla, Mantis, JIRA, Netbeans' bug tracker, and FogBugz and found that they all basically suck. So I'm just going to give you a list of features that I'd like to see: 1.) A clean & simple UI. Reporters should just have a text field to enter the bug description and a way to attach screenshots/tracebacks/logfiles/tests/patches. All the priority/component/version/milestone/assignee stuff should be filled in…
JIRA covers 1(via configuration), 3, 5, 6, 7. Possibly 2 and 4 via plugins.
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