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Network Solutions Auto-Enroll: $1,850

inessential.com

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Re: Network Solutions Auto-Enroll: $1,850

#231

Post by larrys »

brandon272 wrote: post #9

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

Updated story on this here:

http://domainnamewire.com/2014/01/21/network-solutions-auto-...

https://news.ycombinator.com/item?id=7104424

Re: Network Solutions Auto-Enroll: $1,850

#232

Post by robflynn »

arbuge wrote: post #213

On a smaller scale, I just noted that my 1&1 shared hosting account bill went from $8.99 monthly one year ago to $17.99, after a bunch of questionable security features were tacked on. Only way to opt out was by phone.

I have had nothing but trouble with 1&1, as well. (I don't use them personally, but I have some clients that used them previously.) What a pain trying to get anything done.

Re: Network Solutions Auto-Enroll: $1,850

#233

Post by pedalpete »

jdkuepper wrote: post #82
burke wrote: post #14

Earlier quoted context omitted.

If you send them an email demanding your account be canceled, CC companies will usually let you use that to dispute further charges until your account is actually canceled.

Maybe if they get enough chargebacks at up to $100 a pop they'll stop trying these things.

they'd have to get 18 chargebacks per successful charge in order for them to stop. I'm sure this was a calculated risk.

Re: Network Solutions Auto-Enroll: $1,850

#234

Post by cpach »

josephlord wrote: post #218
cpach wrote: post #204

Earlier quoted context omitted.

If you're the CEO of such a well-known company, I'm not sure what additional value Linkedin really would provide. He probably has tons of connections already.

You are probably right but is that the message you want to be sending if you are the CEO of Linkedin?

We’re talking about David L. Brown, the CEO of Web.com :)

Re: Network Solutions Auto-Enroll: $1,850

#235

Post by thrush »

I think it would excellent if there existed a blacklist of companies that do this. This is clearly not an isolated incident (think freecreditreport.com). All we would need are the following columns:

offender || evidence || amount || date

Re: Network Solutions Auto-Enroll: $1,850

#238

Post by Nitramp »

Here's something I just don't understand about this:

How could anybody ever just "opt out" charge you money for anything? Charging somebody requires a contract between the two parties. That doesn't need to be written or signed, but there must be an agreement between the two parties of some sorts, verbal or whatever. If not, I could just spam the world saying "I herewith unlock you for Foo Service at $5000 per month, opt out by travelling to the North Pole and doing a waltz around it". Surely, that must be illegal in US law, too?

How do these people not end up in jail? Or at least sued to death by some consumer organization?

Re: Network Solutions Auto-Enroll: $1,850

#240

Post by DrStalker »

x0054 wrote: post #130
jjh42 wrote: post #124

Earlier quoted context omitted.

Had a similar issue with AT&T. Now I'm using prepaid straighttalk service ... Not great but no mysterious extra charges.

AT&T has recently tried to charge me a leasing fee for my U-verse router. I called in and explained to the person on the phone that I own the router, and referred him to my first months statement were it specifically states that I paid $160+ for the router. The man on the phone told me that their policy has changed, and they now charge leasing fees to everyone who does NOT own their own equipment. I explained to the…

Australia has an easy solution: the Telecommunications Ombudsman. As soon as you raise a complaint with them the telecommunications company gets two weeks to fix things before they start getting financial penalties and having to spend time/resources fighting the complaint, so typically as soon as you have the complaint number you get escalated to the secret team with good people-skills and the power to do everything the lower support staff told you was impossible.

If your complaint has any merit they'll fix it for you because fixing it is vastly cheaper than fighting it.

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