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Network Solutions Auto-Enroll: $1,850

inessential.com

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Re: Network Solutions Auto-Enroll: $1,850

#141

Post by blantonl »

brandon272 wrote: post #9

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

You cannot even cancel an auto-renew for a single domain without having to call into a call center, sit on hold, and then go through the various levels of scripts that drones read to you.

It is clearly designed to bill you to death.

Re: Network Solutions Auto-Enroll: $1,850

#142

Post by jaebrown »

I saw this and had to read. I feel obligated to post after reading some of the comments. I've never dealt with Network Solutions until I arrived at my current employer, fall of last year. I've to say, that they're by far the worst in the industry. I've dealt with many registrars and I use to think GoDaddy was the worst until I came across these guys. They nickel and dime you for everything. It cost just to redirect a domain via their c-panel. Transferring domains is a pain, along with just about everything else. You'll definitely be talking to a sales guy when you call support and he'll escalate the issue because he has no idea what he's doing. The real support guy will also try to sell you. I work for a company that owns a lot of domains (in the 100s) and have found my experience with Network Solutions to be horrible. Lucky for me, we only have 30 something domains with them and I've been waiting until this year got here (new budget begins) before I paid the fee to transfer them all over to the registrar that manages majority of our domains.

Re: Network Solutions Auto-Enroll: $1,850

#143

Post by jasey »

I can confirm that network solutions engages in this type of disgusting behaviour with my own experience.

I have one domain with them which I bought through a private buyer. They had it with NS so I just stayed with them instead of transferring to another domain registrar.

Yesterday I got a email about renewal which was nice and genuine. However throughout the whole renewal checkout process they added up-sell services by default. Also they defaulted to 5 years renewable.

Finally their domains are $40 / year which is about 4x more expensive than other providers.

By the end of the process I had been through like 4-6 "upsell" screens and had to opt out of about 2-3 things I didn't want like private registration and brand protect (registers all the useless tld's for your brand).

By the end of it I vowed never to do business with them again. Im already being robbed at $40 / year

Re: Network Solutions Auto-Enroll: $1,850

#144

Post by johnjlocke »

Isn't Network Solutions the company that got caught buying up domains that users would search for, if they didn't buy them immediately? Thereby forcing users to backorder domains at an increased cost? This post does not surprise me. GoDaddy isn't close to this bad.

Re: Network Solutions Auto-Enroll: $1,850

#145

Post by JohnTHaller »

johnjlocke wrote: post #144

Isn't Network Solutions the company that got caught buying up domains that users would search for, if they didn't buy them immediately? Thereby forcing users to backorder domains at an increased cost? This post does not surprise me. GoDaddy isn't close to this bad.

I thought it was GoDaddy that was caught doing that.

Re: Network Solutions Auto-Enroll: $1,850

#147

Post by ceejayoz »

arn wrote: post #70
ceejayoz wrote: post #66

Earlier quoted context omitted.

> I liked Namecheap, but have had major issues with their DNS service. you can't switch off of them without downtime. That doesn't make any sense. As long as you set up the proper records in your new DNS provider prior to switching nameservers, there'll be no interruption. It sounds like you switched nameservers first, assuming the records would just transfer over?

Namecheap controls both the domain name settings and the dns (if you use theirs). The moment you switch the nameservers for the domain, they immediately purge the records from their DNS. So, when you point to new nameservers, anyone pointing to namecheap's dns during propagation will get SERVFAIL. It sounds absurd... but I've gone back and forth with support about it, with no solution.

Ah, that makes more sense. Haven't used their DNS - do they let you drop the TTL, at least?

Re: Network Solutions Auto-Enroll: $1,850

#148

Post by tjmc »

mark212 wrote: post #75

This is a violation of federal law, specifically the Restore Online Shoppers Confidence Act. Opt-out or negative option charges to credit cards are illegal as of January 1, 2011. So is using a credit card number on file for one reason (e.g., auto-renewal of annual registration) for a second product or service. http://www.law.cornell.edu/uscode/text/15/8401 Note that the law doesn't prohibit 30 day free trials, which…

Only since 2011? This stunt's been illegal in Australia for as long as I can remember.

Re: Network Solutions Auto-Enroll: $1,850

#149

Post by timmclean »

blantonl wrote: post #140

I think I have over 150 domains with Network Solutions and I stay with them only out of convenience. But each time I register a new domain name, I swear I am about to sign up for a bunch of crap that I don't need - their registration workflow is fraught with pitfalls and if you simply want to reserve a domain you must navigate a minefield to complete the transaction. Is there a domain registrar out there that simply…

I've been quite happy with iwantmyname -- and I've noticed their co-founder frequents HN.

Re: Network Solutions Auto-Enroll: $1,850

#150

Post by lostcolony »

x0054 wrote: post #130
jjh42 wrote: post #124

Earlier quoted context omitted.

Had a similar issue with AT&T. Now I'm using prepaid straighttalk service ... Not great but no mysterious extra charges.

AT&T has recently tried to charge me a leasing fee for my U-verse router. I called in and explained to the person on the phone that I own the router, and referred him to my first months statement were it specifically states that I paid $160+ for the router. The man on the phone told me that their policy has changed, and they now charge leasing fees to everyone who does NOT own their own equipment. I explained to the…

I had this issue with Comcast. I didn't even buy the modem from them; I bought it from Staples, and yet, a year after I'd been with them, they decided to start trying to tack on a modem rental fee.

When I talked to their 'executive' customer service (whatever it is, the people who actually can do anything), they told me to -send them a receipt-. Are you kidding me? Why don't -you- prove that -you- own it? Where's -your- receipt? You didn't bill me for it for a year; pretty sure if we go to small claims court that will be taken as evidence in my favor.

Regardless, since I bought it from Staples, I went back to the store, told them the card I used, the day I bought it (because yay online CC histories), and they printed me off a copy of the receipt. Sent that in...got confirmation they'd remove the charge...and of course I had to call again the next month because the charge was still there.

I'm really tired of these freaking monopolies.

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